JOB TITLE: Workplace Service Manager
AREA/DEPARTMENT: Housekeeping, Hospitality, Workspace
REPORTS TO: Location Lead
POSITIONS SUPERVISED: IFMS site lead for EBC, guest house, housekeeping, workspace, café, hospitality, landscape

Roles & Responsibilities:

Housekeeping Responsibilities (Governance of FM operations)
Ensure maintenance of rooms of guest house, meeting spaces and corridors by adherence of the following:
Daily, weekly, monthly, annual cleaning schedule preparation
Room & washroom supplies for guest house: turnaround, cleanliness, hygiene & safety procedures
Room & washroom supplies for guest house: selection, order, maintain availability (includes hangers, bed linen, bath linen, stationary, crockery, cutlery, glassware, water & tea coffee supplies) of amenities
Guest house room : TV, connectivity (telephone, wifi, LAN) in working condition
Spring cleaning of upholstery, curtains, carpets, rugs etc.
Common area toilet supplies cleanliness, hygiene & safety procedures
Common area toilet supplies : selection, order, maintain availability & replenishment
Checklist & control register procedure for monitoring
Lighting level monitoring
Rounds, inspections & audits for maintenance of standards.
Hygiene and Cleanliness in Guest House
Ensure proper upkeep and maintenance of the ODC & public area and premises by adherence of the following:
Area snagging, reporting & follow-up for rectification of snag points
Wall & ceiling painting
Illuminated spaces (both indoor & outdoor) through functional & appropriate lights
Cleaning of ODC, washroom, pantry, corridors, collaborative areas, lift lobbies, glass cleaning schedule is properly planned & followed. Target d-sat as follows:
Employee Feedback- ODCs negative feedback <=10%
Employee Feedback- Restrooms negative feedback <=10%
Employee Feedback- meeting rooms negative feedback <=7%
Employee Feedback- public areas: max 2 incident /month
Building facade cleaning
Wall & Floor treatment: stone, carpet, upholstery etc
Ensure smooth functioning of Laundry & Linen room operations
Track expenses & provide inputs for budgeting on the following:
Capital Budget
Cleaning supplies budget
Guest supplies budget
Linen budget
House stationery budget
Consumable housekeeping items budget
Chinaware, cutlery, holloware and glassware budget for café & customer care
Flower budget
Horticulture budget.
Laundry expenditure budget
Workspace Management (Governance)
Maintain work space related data and reports in Spazio
Align with businesses and provide support for allotment and removal of space related requirements
Coordination with the BRE and site leadership team for transitions as applicable from time to time

Qualifications:

Qualifications & Experience
Minimum experience with 8+ years in similar role
Location – Noida
5-6 years hotel experience in Housekeeping Front office or F&B Service department at a minimum level of Manager
5-6 years of Facility Operations in a managerial role handling hospitality or housekeeping operations