DESCRIPTION

Job Description:
Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.

The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in CTPS investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.

Key job responsibilities
Roles and Responsibilities:

This includes, but is not limited to:
• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
• Ensure high quality decision by applying CTPS standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
• Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
• Maintain high levels of confidentiality and data security standards
Achieve weekly productivity and quality standards for investigations
• Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk

About the team
About the ORG: CTPS-BRP-Risk Investigations

Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology we will focus on our customers, think local – act global and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.

BASIC QUALIFICATIONS

– Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self-disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions

PREFERRED QUALIFICATIONS

– Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self-disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent