Role Purpose
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for client’s transformation, enhancement, advanced problem-solving skills and support projects.
They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.
Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise.
This role requires experienced candidates for several positions and seniority levels
Do
Delivery:
Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
High level design, detailed design and develop technical / integration solutions to meet those needs
Work with clients to understand their business needs and processes
Participate in technical and technology workshops to understand and deliver integration requirements
Drive client discussions to define the integration requirements and translate the requirements to the technical solution
Provide training and support to end-users
Write technical specifications and test plan for development team to ensure test driven development
Manage projects and timelines
Provide expert support to various projects and delivery engagements as and when required
Drive innovation/transformation agenda in large existing accounts, provide delivery
Provide delivery support and escalation management
Interaction with SAP and with party partners
Practice development
Capacity Building – Mentoring teams, driving certifications etc.,
Capability Building – Developing tools, automation and GenAI frameworks, best practices etc.,
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery Head/Manager
· To report on project progress
· To manage client escalation
· To seek any help that is required to deliver requirements successfully
Practice/Competency & Manager
· Guide, develop, mentor fresher in SAP
· Seek support for upskilling/certification
· Develop reusable components for common requirements
Pre-sales Manager
· Provide technical inputs for proposal
· Provide resource requirement for proposed solution of respective track
· Participate client meetings/orals/workshops
External
Process/Business owner from
Client’s Project team
· Understanding the scope and business requirement
· Prepare technical specification and test plan to start development work
· Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support)
Display
Lists the competencies required to perform this role effectively:
Technical Competencies/ Skill
Competency Levels
Foundation
· Business requirement / scope understanding of respective technical area
· Prior work experience in respective SAP technical area
· People & Customer management
Competent
· Proficient in respective SAP technology and own end to end responsibility of respective track working with functional experts or Architects
· Proficient to discover existing SAP applications and interfaces, experience to analyze and identify migration opportunity of existing interfaces and applications
· SAP S/4HANA Certification(s), in core technology areas
· SAP consulting experience including customer facing implementations, conversion, rollout, support and expert advisory assignments in S/4HANA environment
· Experience in clean core approach and cloud adaption
· Good understanding of the integration aspects within SAP applications
Expert
NA
Master
NA
Behavioral Competencies/Secondary Skills
Experienced in a multi-cultural, multi-location distributed global delivery setup
Excellent communication skill in verbal and written English
Very good capabilities and experience in people management and stakeholder management
Deliver
No.
Performance Parameter
Measure
1
Job Knowledge
· Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module
2
Customer Satisfaction
· As defined by clients SLAs
3
Manging change & Improvement
· Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective
· Measure overall adaptability/flexibility to move from one project to another project
4
Functional Leadership
· Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively
5
Customer Responsiveness
· Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner
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