DESCRIPTION

Job summary
At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We’re seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Team Lead (Intern)
Location: India

Essential Functions

Defining , building and executing the delivery process from delivery station to customer address

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Engage closely with the delivery team including associates, developing and maintaining a highly motivated and
performance driven team.

Continuously improve the delivery process and attain a sustained level of delivery performance, through process
and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate
unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve performance

Implement the formal process control and process improvement mechanisms such as Kaizen
Essential Skills

Strong leadership capabilities and people management skills

Ability to work under pressure situations

Ability to work in ambiguous situations

Good communication skills. Ability to communicate and exp lain to individuals & the team, what needs to be
achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment
from all involved in delivering their specific part.

Strong Bias for great customer service: Engage the Team in developing their understanding of Customer
Experience and knowledge of what Customers actually needs/expects.

High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s
needs.

Analytic al Skills: Effectively analyses and interpret information, identifying & validating the key facts, including
reviewing alternatives to determine advantages and associated risks.

BASIC QUALIFICATIONS

Graduation. MBA desirable.
People management experience. Experience in handling team is highly desirable.
Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
Knowledge of city topography and road network is an added advantage
.

PREFERRED QUALIFICATIONS

Management experience in delivery operations is desirable.