ServiceNow Senior Developer/Tech Lead:
Roles & Responsibilities include:
At least 8+ years of experience in ITSM, ITBM, HRSD Business Process Consulting, implementation in ServiceNow, Architecture/Design / end to end platform roll out.
At least 4 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
Works with internal process managers and ServiceNow administrators to implement and support all ServiceNow modules
Sound knowledge of Service Now application(s) integration with third party systems/applications.
Ability to take initiative to identify the work required and either organising, facilitating or performing the work
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
Participates in the configuration of new applications or suites during planning, development, and rollout phases
Contributes to the strategic development of new platform customizations, as needed, based on customer needs
Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
Lead, mentor and manage team of ServiceNow support analyst and engineers.
Oversee the resolution of technical incident and service request within the SLA.
Ensure root cause analysis (RCA) for recurring incidents and implement preventive measures.
Skills Required:
Should be able to lead and manage a team.
Hands-on experience with Glide Script, JavaScript, XML, JSON and Web Service APIs.
Able to understand & parse XML, JSON and other data formats.
Understanding of HTML, CSS, AngularJS, Bootstrap coding.
Experience on server side, client side & service portal way of coding of ServiceNow.
Certification: Must have
ServiceNow Admin Certified.
ServiceNow Implementation specialist in ITSM.
ITIL Foundation.
ServiceNow – IT Service Management