Support Engineer , Recruiting Services – Job ID: 2235278 | Amazon Dev Center India – Hyd – IN, TS, Hyderabad

Amazon

  • Full Time

DESCRIPTION

Job summary
Recruiting Services (RS) offers a portfolio of services that span the prospect-to-hire life cycle. Services are executed on behalf and to support our Talent Acquisition partners, candidates and internal employees. Recruiting Services strives to uphold world-class operational and quality standards while driving efficiencies within these services.

Key job responsibilities
· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.
· Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.
· Have deep functional domain knowledge of recruiting systems to design business solutions.
· Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.
· Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
· Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.

About the team
Recruiting Services (RS) offers a portfolio of services that span the prospect-to-hire life cycle. Services are executed on behalf and to support our Talent Acquisition partners, candidates and internal employees. Recruiting Services strives to uphold world-class operational and quality standards while driving efficiencies within these services.

BASIC QUALIFICATIONS

2+ years of development or technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages

· 1+ years of experience with support procedures and methodologies for production computing environment
· A degree in Computer Science or at least one years relevant experience in a large-scale online technical operations environment
· Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologies

PREFERRED QUALIFICATIONS

· Background with Applicant Tracking Systems (ATS) and CRM systems or ability to learn new software quickly; experience with iCIMS, Salesforce, PeopleSoft, MS Office, and web development a plus
· Impeccable customer service focus with a demonstrated desire to exceed expectations; a team player with a solid work ethic
· Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
· Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors
· Robust sense of accountability and sound personal judgment with the capacity to handle confidential information and escalate issues effectively
· Proactive and forward-thinking attitude and creative problem-solving ability
· A motivated self-starter who can work independently in a fast paced, ambiguous environment

Job Overview