DESCRIPTION

Job summary
Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!

The Amazon Kindle Engineering Support team provides tier 3/4 production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Some of the key job functions: – Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

BASIC QUALIFICATIONS

1+ year of development or technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program languages

Basic Qualifications:

BS in Computer Science, Engineering or a related technical field

1-2 years overall development/technical support experience

Knowledge of the UNIX/Linux operating system

Ability to write intermediate level database queries. SQL skills.

Understanding of HTML, XML/SOAP, web services.

Experience Perl/Python/shell scripts/Java based technologies.

PREFERRED QUALIFICATIONS

Basic Qualifications:

BS in Computer Science, Engineering or a related technical field

1-2 years overall development/technical support experience

Knowledge of the UNIX/Linux operating system

Ability to write intermediate level database queries. SQL skills.

Understanding of HTML, XML/SOAP, web services.

Experience Perl/Python/shell scripts/Java based technologies.