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Service Excellence

Role title

Supervising Associate – Service Excellence

Job Summary

Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

Position Details: 

Job Title                    :           Supervising Associate  

Department              :           Service Excellence

Reporting to             :           Assistant Director

Accountabilities

Lead and manage Continuous improvement program
Lead and mentor continuous improvement projects as per Lean Six Sigma methodology
Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives
Analyze CSAT surveys and partner with Service Delivery on CSAT plan
Conduct trainings/ awareness sessions on Quality tools and LSS as and when required
Partner with Automation team to execute large scale and small scale implementations
Partner with Service Delivery team in strategic initiatives and in implementing organization wide strategic initiatives

Responsibilities, Qualifications, Certifications – External

Experienced professional in executing process improvement initiatives (work experience more than 5 years)
Green Belt/ Black Belt – Certified/ trained
Excellent communication and stakeholder management skills
Exposure to data analytics and business intelligence
Evidence of influencing and change management skills

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.