Subject Matter Expert – Job ID: 2246972 | ADCI MAA 15 SEZ – IN, TN, Chennai

Amazon

  • Full Time

DESCRIPTION

Job summary

About Amazon.com:

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Team
The RBS group in Chennai is an integral part of the Amazon online product lifecycle and buying operations. The team’s goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience
You will be responsible for an Operations team for Private Brands, supporting multiple categories that works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, following SOP, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy/ quality of content creation/ population done by others, ensuring records are maintained accurately, mentor and train new team members.

Core Responsibilities:
· Ability to think, analyze quantitatively, problem-solving oriented.
· Ability to influence high impact stakeholders through effective communication.
· Ability to effectively manage time, prioritize multiple tasks to ensure in-time delivery.
· Ability to work with large data sets.
· Good on interpersonal and communication skills with the ability to work in a diverse cross functional environment.
· Responsible for meeting operational and business goals through leading a team.
· Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
· Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows
· Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
· Ensure high quality standards for interviewing and hiring employees at all levels of the organization

Key Performance Areas:
· Metrics Management through regular reviews and delivering specific metric goals against targets
· Mentor and guide Associates and Sr. Associates to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
· Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.

Key job responsibilities
· Metrics Management through regular reviews and delivering specific metric goals against targets
· Mentor and guide Associates and Sr. Associates to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
· Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations

About the team
The RBS group in Chennai is an integral part of the Amazon online product lifecycle and buying operations. The team’s goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

BASIC QUALIFICATIONS

1+ years’ experience in program or project management
Experience interpreting data to make business recommendations

Basic qualifications
· Minimum 3 years work experience with at least 1 year as SME or L4IC and interacting with customers / stake holders
· Has experience in managing critical operational processes, with SLA responsibility and Quality auditing
· Proficiency in MS Excel is mandatory. Reporting techniques using Macros is required. Knowledge in SQL is preferred.

PREFERRED QUALIFICATIONS

Preferred qualifications
Basic qualifications
· Minimum 3 years work experience with at least 1 year as SME or L4IC and interacting with customers / stake holders
· Has experience in managing critical operational processes, with SLA responsibility and Quality auditing
· Proficiency in MS Excel is mandatory. Reporting techniques using Macros is required. Knowledge in SQL is preferred.
· (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day
· To receive security clearance all candidates have to go through various checks

Job Overview