DESCRIPTION

Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. CMT is looking for a Support Engineer (DevOps, Systems, Data Engineering, People Management and Software Engineering skills) to own automating operational/development work. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code, and developing solutions for our customers and services.
Primary responsibilities include own troubleshooting, diagnosing and fixing operational issues, developing monitoring solutions, performing infrastructure maintenance and configuration, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems, by working with tech, product and operations team that own promotions systems.
• Monitor & Resolve trouble ticketing, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects
• Software deployment support in staging and production environments
• Develop tools to improve operations and maintenance efficiency
• System and Support status reporting
• Work with engineering team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
• Work with engineering team in supporting migration & system compliance.

BASIC QUALIFICATIONS

– 4+ years of software development, or 4+ years of technical support experience
– Experience troubleshooting and debugging technical systems
– Experience in Unix
– Experience scripting in modern program languages
– Experience in agile/scrum or related collaborative workflow

PREFERRED QUALIFICATIONS

– Knowledge of distributed applications/enterprise applications
– Knowledge of UNIX/Linux operating system
– Experience analyzing and troubleshooting RESTful web API calls