DESCRIPTION

The candidate will be expected to manage multiple programs and drive improvements of varying complexity with minimal guidance; Will work closely with ORC Program teams and operations teams, to create and execute quality operations roadmap; Will design standardized workflows with mechanisms to sustain these across all ORC programs WW; Define quality metrics, monitor trends, and drive corrective actions in partnership with program, operations and legal teams; Write business review documents (WBR/MBR/QBR, etc.) that help drive effective discussions with stakeholders; Drive end to end improvement (strategic/ tactical) by working along with Ops, Program, Tech, Data Analytics, Legal stakeholders; Work with Program, Tech, and Legal teams to build better systems and increase efficiency; Guide teams to (or self) leverage data analyses to study large ambiguous data sets and arrive at strategic interventions based on data-backed insights; Create mechanisms to continuously identify ways to reduce manual dependency on capturing, visualizing, and analyzing large ambiguous data sets with minimal guidance or support.

• You will be responsible for identifying, driving and tracking strategic initiatives for quality and will build Quality management systems that implement standard processes across all ORC Programs, while having functionality and flexibility to support the marketplace’s unique requirements. You will also be responsible for coaching and mentoring quality teams to ensure performance objectives are met inline with Quality vision and mission.

• You will build collaborative relationships with other global quality teams, ORC Program teams and operations teams, Product/ Technology/ Science teams, working closely to create and execute a quality operations roadmap. A leader who will design standardized workflows with mechanisms to sustain these across all ORC programs WW. You will also prepare and execute regular program updates on the process quality to senior management. You’ll deliver an effective feedback strategy that conveys progress and maintains engagement with our key stakeholders and business partners. You’ll form part of a team that’s building a compelling rewards strategy that not only provides positive consequences for achievement, but also drives process improvements for all ORC Programs In this role, you will collaborate with numerous operational, training and Program teams to identify, define and specify solutions that improve the compliance process quality. You will be responsible for identifying, driving and tracking strategic initiatives and measuring results across multiple processes.

• You are capable of utilizing Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining quality operations. You will identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. You will be responsible for leading and driving process improvements (short-term wins) as well as process design/redesign (long-term wins) efforts and maintaining close relationships with internal stakeholders all levels in order to understand our highest priority execution pain-points and opportunities, which you will translate into Quality initiatives that improve processes, tools, and team capabilities. Considerable judgment is necessary because you will be motivating others to meet the challenges of an extremely deadline-driven environment where explosive growth is occurring while achieving impeccable quality. This position requires a candidate with the proven leadership ability to facilitate and guide Quality teams and drive process improvements to meet Quality vision and mission.

BASIC QUALIFICATIONS

– Technical (Math, Engineering, Science) Bachelor’s Degree from an accredited university
– Working knowledge of Six Sigma tools and a great desire to develop one’s skills to an advanced level
– Position requires 6+ years of successful leadership (4+ years with an MBA or equivalent degree) experience in driving cross-functional Quality/ Process improvement or Risk management initiatives (Lean initiatives and/or Technology Projects)
– Demonstrate understanding of key business operations and financial metrics
– Provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders in support of business objectives
– Have proven ability to assess situations and guide teams toward both short-term and long-term systemic changes
– Basic project management skills include collecting business requirements, reviewing specifications, analyzing cost/benefit of project selection, and communicating results throughout the organization
– Guide teams to (or self) leverage data analyses to study large ambiguous data sets and arrive at strategic interventions based on data-backed insights
– Create mechanisms to continuously identify ways to reduce manual dependency on capturing, visualizing, and analyzing large ambiguous data sets with minimal guidance or support
– Strong verbal and written communication skills; must be comfortable addressing both large and small audiences

PREFERRED QUALIFICATIONS

– Master’s degree (MBA)
– Lean/Six Sigma Black Belt
– Understanding knowledge of e-commerce and statutory compliance function
– Proven experience in working with large-scale technology systems.
– Advanced skills in statistical analysis