DESCRIPTION

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.

Returns Policy Governance(RPG) is an initiative of WW R&R that is dedicated removing friction in customer’s pre- & post-purchase journey with simple & consistent returns policy through contextual communication at multiple touch points. Besides, we endeavor to build a strong enforcement function to preserve CX, mitigate risk & avoid policy abuse.

We’re looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers’ journey with Amazon.

In this role, you will:
Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust
Develop worldwide features with huge customer-facing and financial impact
Work with technology, customer service, returns operations, retail etc. to develop a comprehensive solution to enforce returns policy and preserve CX.
Joining this team gives you the opportunity to build customer trust through an effective returns experience.

BASIC QUALIFICATIONS

– 5+ years of product or program management, product marketing, business development or technology experience
– Bachelor’s degree or equivalent
– Experience owning/driving roadmap strategy and definition
– Experience with end to end product delivery
– Experience with feature delivery and tradeoffs of a product
– Experience as a product manager or owner
– Experience owning technology products

PREFERRED QUALIFICATIONS

– Experience in influencing senior leadership through data driven insights
– Experience working across functional teams and senior stakeholders
– Master’s degree or equivalent