DESCRIPTION

As Sr. Operations Manager, you are integral to the model that Operation Risk and Compliance use to achieve a safe and high performing compliance function. Working within GSRC you are at the center of how we get things done in compliance, at scale for Amazon. Our space is complex and high impact as we work with ever-evolving regulations and changing business requirements. A successful candidate will be highly collaborative people leader, responsible and accountable for operating performance of compliance programs, initiatives and/or processes or function within a site or globally across GSRC locations. Travel will be required for this role, while our team puts a high value on work-life integration. We recognize that global roles mean being flexible on your hours and time zones, and we are happy to support that so you can have a productive and well-balanced life both in and outside of work.

Key job responsibilities
This job description outlines the expectations for a Senior Operations Manager who will lead a global team, highlighting the necessary skills, responsibilities, and qualifications for the role.
• Lead the teams executing new initiatives/tasks on-boarding within a node/site or globally. Establish the optimum staffing, technology needs and mechanisms for effective delivery and monitoring of work
• Own and deliver against goals for quality, productivity, utilization, SLA and cost, delivering initiatives operational excellence strategy for the program. Collaborate with the GSRC/Program STLs and leaders to support development of strategies and programs that improves the customer experience along with profitability of the organization
• Drives continuous improvement projects and scalable solutions to optimize tasks/initiatives (save operational cost), which ensure compliance with consumer product regulations and improve productivity/efficiency; works on strategic projects that have cross program impact
• Promote a culture of quality (zero defects) by conducting dive deeps into root causes and come up with corrective actions through process changes and tactical tools. The leader handles complex escalations from Regulatory authorities and owns mitigation solutions through COEs. The leader will partner with Program, Ops leads, Classification tech and Planning & Execution teams and deliver long-term solutions around quality of ASIN classifications
• Apply expertise and judgment to determine the right stakeholders and define the strategy to meet long-term process targets and achieve compliance operation excellence
• Analyze process metrics and review them weekly and monthly to discover trends to justify the allocation of appropriate resources to areas where the risk is highest. Owns WBR / MBR / QBR metrics and review. Establish frameworks to balance risk with efficiency
• Lead a diverse and high-performing team, drive engagement, development and growth. Sets clear goals, direction and expectations for team. Measures performance, drives talent reviews, provides feedback, and holds leaders accountable
• Effectively partner and build productive working relationships with direct reports, STLs, leadership, stakeholders, Finance, Quality, Talent Development (Training), and other support function teams. Regularly report out to the leadership and key stakeholders in an effective and concise manner

About the team
GSRC (Global Solutions and Risk Compliance) is the operational arm of ORC (Operations Risk Compliance) organization. GSRC mission is to accelerate Amazon’s business growth and marketplace presence at scale and speed using high quality teams and solutions to solve regulatory and business problems. The team supports regulatory compliance requirements for Amazon’s worldwide programs like Dangerous Goods, Global Trade Services and Transport Risk and Compliance. GSRC currently has presence in India, China, Poland, Romania, Netherlands, Jordan, Costa Rica, UK, Luxembourg, Singapore and USA.

BASIC QUALIFICATIONS

– Graduation Degree
– Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role managing large, globally dispersed teams
– Minimum 5 years of experience in managing managers
– Strong document writing skills
– Proven track record of managing operations in a complex, multi-country environment
– Strong analytical and problem-solving skills, with the ability to develop efficient processes and mechanisms
– Demonstrated leadership abilities, with a track record of driving initiatives and leading cross-functional teams to success
– Exceptional communication and interpersonal skills, with the ability to convey complex compliance concepts clearly and effectively to different levels of leadership
– Expertise in process optimization, continuous improvement methodologies (e.g., Lean, Six Sigma), and change management

PREFERRED QUALIFICATIONS

– Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred
– Familiarity with regulatory requirements (Consumer product regulations, Trade, Environment) and compliance standards relevant to the topic
– Experience in managing large operations teams in industries such as logistics, supply chain, compliance, or technology is preferred