Sr Manager System Development , Amazon Fulfillment Technologies – Job ID: 1926094 | Amazon Dev Center India – Hyd – IN, TS, Hyderabad

Amazon

  • Full Time

DESCRIPTION

Job summary
Amazon Fulfillment Technologies (AFT) designs, develops and operates the end-to-end fulfillment technology solutions for all Amazon FCs, from large automated AR FCs to micro/pop-up nodes worldwide. Our systems support in-building operations needed to enable a wide spectrum of CX from multi-day shipping all the way to customer pick-up. Our solutions optimize both human and machine centered processes continuously improving quality and efficiency.
Amazon Fulfillment Technology Support (AFTS) Team provides 24×7 frontline support to AFT software and services to ensure high availability, and expedient issue resolution for users and customers of AFT. AFTS partner with service teams to drive improvements in software quality and processes via root cause analysis, triaging, automation, tool development, communication and elimination. We prioritize and own the operational and infrastructure projects with AFT wide service interactions. The role also involves driving a medium scope development projects and building custom tools and automations. In this position, you will partner and guide the efforts of multiple support and development teams for systems high availability and customer experience as we build and grow the next generation of Amazon’s Fulfillment Centers. This Senior manager will collaborate with business teams, program/project management teams, and system development teams to focus on reducing the cost of running the business.

Key job responsibilities
• Lead and manage the team that drives organizational standards for operational excellence and resiliency
• Establish strong relationships with internal, external partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
• Lead the large scale incident management/escalations to resolve outages and communicate with a global audience and senior leadership.
• Develop and maintain a culture of innovation and operational efficiency in the teams.
• Manage the design and development of new software solutions supporting AFT teams, as part of Software development cycle.
• Hiring, growing and retaining engineering team keeping up with the high Amazon bar.
• A successful candidate will be an experienced senior leader with an established background in developing and operating platforms and services, developing and hiring top talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.

BASIC QUALIFICATIONS

• A Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field, or five or more years of work experience in System development as an equivalent.
• 10+ years of relevant engineering experience
• 5 or more years of people management experience leading System development and Tech Support teams.
• Proficiency in one or more general-purpose programming languages such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, and Go.
• Experience designing, building, and operating large-scale distributed systems or web services.
• Experience in managing large scale infrastructure and automation
• Experience engaging and influencing senior executives using both verbal and written communication tools

PREFERRED QUALIFICATIONS

• Expertise in operational excellence, security compliance, and distributed systems’ resiliency.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experience developing in Python for similar modern programming language, such as C++, Java, C#, or Ruby.
• Expertise in operations of highly available and scalable internet systems with large customer base.
• Experience managing staff and meetings across multiple sites and time zones.
• Excellent communication abilities, both verbal and written, including long-form business writing on complex topics
• Ability to drive effective teamwork, collaboration and commitment
• Excellent analytical problem solving and troubleshooting skills
• Experience developing and improving operational documentation, procedures and workflows
• Ability to credibly coordinate between technical teams, peers and business stakeholders

Job Overview