DESCRIPTION

Job summary
Are you passionate about operational excellence, including cost optimisation? Do you like to solve the most complex and large-scale challenges in the world today? Would you like a career that gives you opportunities to help customers and partners that use cloud computing services to run their solutions reliably, securely, efficiently and at lower cost?

At AWS Enterprise Support we are looking for a Senior Specialist Technical Account Manager (STAM) to provide unique deep-dive technical engagements for our Enterprise customers across APJC (Asia-Pacific, Japan and China). Based in India, you will be a member of a dynamic team bringing the latest in disruptive, cutting-edge cloud computing technologies, focussed on the difficult cost and agility challenges facing many organisations.

You will provide strategic people, process and technology guidance to proactively improve performance, reliability, security and cost-effectiveness of customers’ solutions using AWS best practices. This role will focus on providing customers with AWS Cloud Operations best practices for Cost Optimisation, Monitoring and Observability, People and Process, Incident Management, Disaster Recover, Continuous Improvement and other DevSecOps topics.

About the team
Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

* 10+ years of technical engineering experience
* Internal enterprise or external customer-facing experience as a technical lead
* Experience in operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / Databases / DevOps / Security / Applications Development in a distributed systems environment
* Experience with AWS services and/or other cloud offerings
* Software development experience in automation, infrastructure-as-code, tools and dashboards. Experience in a high-level programming language such as Python, Golang or Java

PREFERRED QUALIFICATIONS

* Internal enterprise experience working with a wide range of internal stakeholders on operations implementation or migration with a company-wide impact
* Ability to understand complex cloud environments and bridge the gap between technical and business requirements
* Track record of implementing cloud best practices (provisioning, deployment, monitoring using AGILE / Devops methodologies and tools) for enterprise companies or large internet scale start-ups
* Understanding of cloud operations, hybrid cloud environments and cloud migration projects at scale, particularly from an operational effectiveness and reliability perspective
* Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)