We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Solution Consultant will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Job requirements:
Gather, assess, specify, and execute the business requirements of clients leveraging Client suite of products in Conversation AI.
Generate functional specifications, requirements documentation, stories, and test specifications.
Engage in call listening, transcript analysis, and contextual comprehension to define and configure analytics categories that cater to various business use cases.
Develop and test dashboards according to the requirements of diverse stakeholders within the customer organization.
Continuously refine the solution by tuning or adding keywords, phrases, business rules, and enhancing analytics models iteratively.
Analyze the output generated and offer recommendations on observed insights.
Cultivate a positive environment conducive to team innovation and growth.
Contribute to and influence Client product roadmap based on insights and feedback gathered from the field and customers.
Candidate’ profile:
Advanced level of English.
Advance level of Italian.
Previous experience in the field.
A master’s or bachelor’s degree in computer science, business administration, any Engineering or a related discipline is mandatory.
Strong analytical skills, methodical thinking, logical thinking, problem-solving skills and the ability to define problems and devise solutions.
Experience in contact center operations/products and understanding of related business processes.
Proficiency in conversational product knowledge, customer experience (CX), analytics, AI tuning, and Domain Language Model (DLM) implementation.
Experience in data analysis, business analytics, and utilizing business intelligence tools and methodologies.
Proficient in Microsoft PowerPoint, MS Word, and Excel (Lucid and Visio are good to have).
Exceptional communication, presentation (both oral and written), and influencing skills.
Familiarity with AI concepts (Generative AI in specific, prompt engineering) and their practical applications.
Ability to work with existing tools and platforms.
Good-to-have:
Understanding of API (application programming interfaces) endpoints and their integrations.
JavaScript (Python, node JS or jQuery – beginner level).
Benefits for working with us:
The chance to work for Top Employer 2024!
Competitive salary with attractive set of social benefits:
Private Pension Plan;
Monthly Benefit budget;
Medical insurance;
Life insurance;
Christmas bonus;
Childbirth allowance;
Relocation package for candidates willing to relocate;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
Extra annual leave days depending on tenure within Wipro;
BOOKSTER opportunities;
Nice designed and central business office;
Fruits, coffee and tea on the house + massage at the office;
Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
Employee Assistance program;
Employee Referral Program with attractive incentive schemes
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.