Role Purpose
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
MAC SME/Architect JD:-
Role and Responsibilities:
Work as Architect/L4 SME with one of our critical client.
Provide end to end Mac support
Involve in documentation and assessment of infra
Drive the account to success and client satisfaction
Skills:
Jamf Pro, Jamf Connect, Jamf Protect
MacOS and iOS
Apple Device Management
Apple Business/School manager
Intune, Azure
Certifications:
Jamf 400 and 370
Apple certified professional
Intune or other MDM certification ( plus point )
Technical Requirements:
Exposure to JAMF/ certification – 370, 300, bash scripting, python, Intune
Must have strong Mac, Apple & JAMF technical architecture experience, providing customer service focused MacOS & JAMF solution design.
8+ years of experience in Jamf Pro on-premise and cloud.
Hands on experience on Jamf connect and Jamf Protect.
10+ years of experience managing Mac operating systems.
Good hold on scripting like, shell/Bash, python, etc
Designing a system and produce HLD, LLD, tech note.
Need to be commercially aware as hosting and licensing costs can influence the solution!
Good experience on Intune integration.
Expert understanding about other integrations like, PKI, ADCS, ABM, Azure, JIM, Identity solution, Network infra, SMTP, Security applications, Distribution points, IM, Directory services, etc
Proven experience in designing enrollment flow, Zero touch enrollment, different tools for enrollment.
Ability to design the MacOS upgrade flow, patching, etc.
Experience in Application management, deployment, patch management, automation, vulnerability assessment, etc.
Experience in peripheral management through Jamf, like printers, etc.
Expertise in log pulling and analyses, managing the extension attributes, etc.
The successful applicant will be a Mac OS & JAMF Subject Matter Expert Architect
Starting from validating and/or gathering requirements (due diligence) from the business stakeholders
Build and implementation.
Service handover to operations team. Involve in creation of SOP and KB articles.
Creating service solution architecture and service design based on modern Enterprise Mobility Management solutions (Air Watch/Workspace One, Microsoft Intune, JAMF Pro)
Responsible to build & implement the solution within the designed architecture.
Excellent knowledge in mobility infrastructure concepts and hands on experience in end-to-end design and deployment of enterprise mobility management solutions (MDM, MAM, MCM, BYOD, mobile security) like Airwatch/Workspace One, Intune, JAMF Pro etc. and have good understanding of mobile OSs like Apple iOS, Android, Blackberry etc. as well as Windows.
Translate business requirements into architectural framework and design.
Translate business requirements into architecture roadmap to support mobility vision for line of business.
Capability to read and write technical documentation.
Good interpersonal skills and customer handling skills
Knowledge of Microsoft Windows Server is a plus.
Knowledge of Microsoft SCCM product is a plus.
MAC JAMF PRO