DESCRIPTION

Vendor Operations team is designed to guide and assist vendors to ensure seamless experience while working with Amazon systems. As a part of this team, the primary role will be providing all reasonable support to vendors in improving their capabilities to ensure that they are able execute their business in the most optimum way. The role will comprise of assisting the vendor to get well versed with various Amazon tools and provide on ground support to assess inputs like PO management, shipment etc. These tasks include, but are not limited to, assisting in training on populating/procuring catalog content, coordinate with sellers/vendors & internal teams for Catalog creation & product imaging, face to face interacting/coordinating with the vendors, identifying and correcting errors, review & suggest SOP changes required if any to the team basis input from Category managers, assist Category team in identifying & configuring deals as per the guidelines etc. In addition to being a support associate grooming vendors to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in internal & external stakeholder calls/meetings, handle various sets of daily, weekly and monthly business reporting & onboard new processes across category functions if required as per the business needs.

Key job responsibilities
· Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
· Handle various types of cases related to inbounding, product issues and customer complaints
· Provide required inputs to seller to manage customer feedback
· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
· Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing SOPs
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs
· End to end ownership of Business Operations of the vendor including Offer go-live, product listings, working with internal partner teams in case of any roadblock.

BASIC QUALIFICATIONS

– Bachelor’s degree

PREFERRED QUALIFICATIONS

– Experience with Microsoft Office products and applications