At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Senior Associate – EM Retain Administration

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on  scheduling tools, considering resource management guidelines, processes, and protocols

The opportunity 

We’re looking for candidates who can work with us as Experience Management (EM) POC for  assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities  and deliver highest quality scheduling support while meeting deployment timelines.  

Ticket management & QA, including:

Handle and resolve tickets, efficiently through expert utilization of RM Hub SharePoint.
Conduct Quality Assurance reviews for team members to minimize understanding gaps.
Support team members in meeting SLAs, contributing to reduced errors and improved Turnaround Time.
Oversee first level escalation management for the aligned team and incorporate best practices as part of continuous learning and application.

Data Management and Reporting, including:

Monitor and ensure thorough data cleansing process.
Uphold adherence to report timelines.
Ensure the timely completion of all assigned activities by the team members.

Collaboration and Support, including:

Collaborate effectively with the Technology Enablement & analytics team (TE&A) by providing support for any new additional tasks.
Maintain open communication channels to facilitate seamless collaboration with stakeholders.
Support in team development, oversee team workload, and ensure well-being.

Accountable to

Supervising Associate
Coaching and developing/Indirect line management
Associate RMT member on understanding of RM hub SharePoint ticket, reporting context and provision of insightful information

Skills

Minimum of 3 years of experience in Retain and reporting.
Proficiency in Retain, MS Excel, MS Office and basic knowledge of Power BI.
Experience with Retain reporting.
Strong communication and stakeholder management skills.
Excellent teaming and interpersonal skills.
Positive attitude and ability to excel under tight timelines.

What we look for 

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment 
An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. 
Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries 

What we Offer 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across  six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth  strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.   

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.   
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.  
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.   
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.  

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.