DESCRIPTION

Handle various types of cases related to catalog and vendor complaints
· Provide required inputs to stakeholders to manage vendor feedbacks
· Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging, catalog edits and all catalog related activities
· Document processes & regularly update existing SOPs
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs

I. Skills
· Excellent written and oral communication skills in English
· MS Excel proficiency – ability to mine voluminous data for specific detail
· Strong analytical skills
· Strong interpersonal skills
· Excellent listening skills
· Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics
· Pace of implementation and consistency in performance
· Willingness to take initiatives and additional responsibilities
· Commitment and completion factor
· Peer respect – establish and maintain cooperative working relationships
· Creative and analytical problem solvers with passion for operational excellence
· Identify areas of possible process improvements

III. Ability to
· Multi task in a fast paced environment
· Operate in the system with speed and accuracy necessary to meet Amazon standards
· Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
· Flexible to work in shifts (including weekends) basis the business requirements and to make calls

IV. Operations
· Interact with vendors/stakeholders for process setup/clearing blockers in process
· Flag possible escalation, dive deep to recommend and implement corrective actions
· Flag any updates received from stakeholders on process to Team Lead/Manager
· Be part of stakeholders’ calls to raise challenges, lead, and document conference discussions
· Audit tasks assigned to junior associates and report quality metrics
· Train new staff and give feedback to the training team/manager
· Understand the processes across teams & work towards improving the same along with process experts

BASIC QUALIFICATIONS

Basic Qualifications
· Bachelor’s degree in any discipline
· 2 – 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
· Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

PREFERRED QUALIFICATIONS

Preferred Qualifications
· Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
-Retail experience
-SQL knowledge