DESCRIPTION

Job summary
As the earth’s most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time employee to join our Customer Experience Strategy team in Bangalore, India. This role is ideal for a candidate looking for to learn with an exciting, dynamic company.
Key responsibilities:

Performing a wide range of data collection, data entry, and data processing related tasks (e.g., data tagging, uploading data into online systems). Conducting data validation and analysis
Using high level of judgement to determine/identify differentiated experiences and/or trends.
Partner with internal stakeholders on execution, escalate operational issues, draft SOPs.
Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
Contribute and lead process improvement initiatives that impact overall efficiency/ quality
Managing team engagement activities

BASIC QUALIFICATIONS

1-3 years of professional experience Graduation in B.MS / B.Sc / B.Com / B.Tech
Previous work experience using Excel and Pivot Tables and VLOOKUP functions

PREFERRED QUALIFICATIONS

Good English proficiency; Good written and oral communication skills
Good attention to details
Strong analytical skills including proficiency in Microsoft Excel
Previous work experience, specially handling data recording and business analysis
Previous work experience in Retail, Fintech or Banking industry is preferable
Interest in e-commerce industry
Willingness to learn and passion for improving the overall customer experience
Self-starter, motivated, and extremely organized