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OSS/BSS Technology Architect – Senior Manager

Job description

Requisition ID: 

The telecommunications industry is changing rapidly with shorter technology cycles, increased capital expenditure requirements, digitization and increasing customer expectations from operators. All of this causes pressure on margins & cash flow requiring operators to transform the way they operate, automating and digitizing their processes, upgrading their technology to leverage the power of cloud, AI and other cutting-edge developments.

As the telecommunications industry evolves, we will work with them to help them transform. You will be working on projects across the Americas, EMEIA and APAC and serving the entire telecommunications spectrum including operators, network equipment providers, system integrators, cloud vendors and specialized tool providers.

The opportunity:

In this role you will lead the telecommunications Operations Support Systems (OSS) market outreach in GDS Consulting and engage with clients on key issues that the industry faces and help construct solutions to address these issues. You will support the Partners and the Markets team in any opportunities that are initiated by clients. You will be responsible to create a market for EY offerings across the telecommunications OSS value chain and generate new leads and opportunities based on the client relationships you already have. Additionally, you will be responsible for delivery of key client outcomes on engagements by managing the teams on ground and client expectations of delivery, helping project teams mitigate delivery risk and identifying key issues that hinder outcomes for the client.

Your key responsibilities:

You are the day-to-day point of contact for clients and managers on projects. You structure and engage teams to deliver high quality outputs.
Along with senior management, you take the lead in identifying client issues and proposing the most appropriate approach for challenges that the telecommunication industry players face.
You help develop the business and acquire new clients and engagements, including the identification and pursuit of business opportunities by forging strong client relationships.
You build and maintain long-term relationships with senior clients.
You drive strategic discussions regarding business objectives and strategy KPIs.
Delivering qualified solutions to meet business objectives, providing focus to ensure scope and objectives are maintained throughout the project and program life cycles ensuring benefits realization.
Result oriented leadership style, setting achievable goals and leading by example – linking commercial and technical arenas.

Skills and attributes for success:

Strong leadership skills, teaming and communications
Strong drive to excel professionally, and to guide and motivate others.
Strong analytical and problem-solving skills
Dedicated, resourceful and able to work under pressure.

To qualify for the role, you must have:

Consultant with minimum of 15+ Years proven experience and significant knowledge and professionalism gained from years of OSS and Telecommunications products and implementation experience.
Strong experience in at least one of the OSS COTS products (E.g., Blue Planet, Netcracker, Ericsson, Nokia, etc.)
Along with Senior Management, providing OSS solution implementation leadership, application expertise and solution vision to clients.
Must have extensive telecoms OSS experience and experience in bringing forward a commercial opportunity with a Partner.
Expertise to influence clients on how best to use OSS Solutions to meet their changing business needs.
Expertise and experience to provide critical application configuration knowledge or extensive business process expertise across a range of OSS solutions.
Expertise and experience to provide thought leadership and guidance on resolving complex implementation and solution issues.
Expertise and experience to provide thought leadership and best or common practices on business process or solution design for OSS implementation.
Expertise to review and approve methods design and development solution documents, internal and external test strategies, plans and scripts.
Navigate complex client relationships and OSS implementation challenges.
Significant knowledge and experience gained from years of OSS / BSS domain (Order Orchestration, Inventory, Provisioning, NFV, MSO, etc) delivery and implementation.
Data Architecture, Business Intelligence and Data Warehousing, supporting both evaluation and logical design.
Business architecture experience, translating business demand into service areas aiding technical design.
Extensive Major Programme exposure in highly complex strategic initiatives – driving forward business transformation across multiple companies.
Extensive RFP exposure – developing capability needs and supplier liaison.
Process development for both ‘As Is’ and ‘To Be’ to aid requirement and solution definition and scoping.
Exceptional quantitative skills enabling identification of key business issues and progression of solutions.
A bachelor’s degree in Electronics/Computer Science/Information Technology/ or any other relevant discipline.

What we look for:

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer:

EY offers a competitive remuneration package commensurate with your work experience, where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), where this may be needed, guided by our FWA Policy. Plus, we offer: 

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

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