DESCRIPTION

Job summary
Do you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, massively scalable services technology in a fast-paced team environment? Do you love working on industry defining projects that move the needle?

At Amazon, we hire the best minds in technology to innovate & build things for the benefit of our customers. The intense focus we have on our customers is why we are one of the world’s most beloved brands – it is part of our company DNA. Our Quality Assurance Technicians play an instrumental role in utilizing cutting edge technology to solve complex problems and get to see the impact of their work. Help us build software that enables developers across Amazon to reduce their time to market and build scalable and secure services on behalf of Amazon Customers. Our software is critical to the operation and success of business such as Alexa, Amazon Music, Amazon Video, Kindle, Merch by Amazon, and many more. We provide a set of tools and services that empower Amazon businesses to efficiently manage and pay their sellers in a secure and compliant manner throughout every marketplace where Amazon does business.

Our Quality Assurance Technicians work with Software Development Engineers and QAE’s to understand features and technical implementation. They also work with groups such as Product Management, User Interaction, and Customer Support to understand customer usage models and develop test plans and suites that approximate real-world environments and regression tests driving the software development process toward quality-centric methodologies. Our team will give you daily opportunities to use your ingenuity, drive, and passion to build world class, customer focused software. Amazon challenges are big and impact millions of customers, sellers, and countless products across the globe. Our path is not always easy so we are selective about who joins us on this journey. There is a certain kind of person who takes on challenges at Amazon – someone excited by the idea of creating new platforms, features, and services from scratch while managing ambiguity at a pace where delivery cycles are measured in weeks, not years. If this is you, come build the future with us.

Key job responsibilities
You validate product behavior using team-provided SOPs, test tools, and automation. You are learning the various forms of testing methodologies (e.g., functional, unit, integration, system, performance, etc.) and can discern which SOP or tool is the right one to utilize for the assignment. You are able to install/configure software use debug settings. Your work focuses on testing existing components and features with well-defined project requirements. You are able to take a defined test plan, write relevant black box test cases and deliver it on schedule. You may participate in bug bashes or be asked to perform ad hoc testing. Your work (e.g., test coverage, test execution, etc.) is prioritized and reviewed by a QAE, SDE-T, or manager.
You find bugs worth fixing. You perform the first pass to see how effective a test case is and then modify it to appropriately cover the component or feature. You interpret test results and provide relevant information into easily digestible formats (e.g., reports, wiki, etc.). You describe defects in detail, provide screen shots, gather logs/traces, and add to bug reports. You are able to discern the difference between a script failure and a product failure. You identify defect leakage from various sources (e.g., Beta, customer complaint). You report failures that may be caused by environmental factors (i.e., occur under certain lab conditions). You verify that bugs resolved as ‘fixed’ are truly fixed.
You take the time to learn about how the components and features you test interact to create a particular customer experience. You are able to answer questions about this functionality. You use your knowledge help partner teams prioritize fixes. You assist with the maintenance and improvement of team/product test suites. You provide feedback on coverage, the clarity of test instructions/SOPs, the quality of the automation, and audit mechanisms (e.g., metrics, alarms, reports, ticketing root causes, etc.). You escalate when automation scripts fail, when tests hit blocks, and when actions needed deviate from SOPs. Where applicable, you manage the lab infrastructure based on project needs. You help train new QAT hires and may provide instruction to Device Associates and other types of employees that are involved with functional testing.

BASIC QUALIFICATIONS

BE, B tech, MCA, IT, ECE, EEE. B.S. in Computer Science or equivalent combination of technical education and work experience.

• Background in automation using Java or applicable languages.
• Strong knowledge of QA methodology and tools.
• Proven ability to understand technical specifications and analyze log files.
• Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required
• Flexibility and interest in doing repetitive tasks is required
• High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential

PREFERRED QUALIFICATIONS

• 2+ years of software testing experience.
• Comfortable communicating cross-functionally and across management levels in formal and informal settings.
• Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results.
• Experience working and coordinating with distributed worldwide teams.
• Shows creativity and initiative to improve product test coverage and effectiveness.
• Experience working with Linux, cloud architecture, web services, and web sites.
• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces, data stores, cloud technologies, and back-end systems.
• Experience influencing quality assurance best practices within your team.
• You are the type of person that quickly wins the respect of peers, and jumps at the chance to share knowledge and mentor others.