Program Manager with Spanish
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Program Manager will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Responsibilities
Program & Project Management:
Ensure timely delivery of project milestones and adherence to contractual obligations we have with the client.
Monitor and report out program progress; Identify and highlight to mitigate risks, and support implementation of corrective actions.
Client Relationship Management
Act as the primary point of contact for client clients’, ensuring a strong understanding of their business needs and requirements.
Facilitate regular client meetings, reviews, and presentations to report on program status, performance, and any issues.
Bring forth client concerns and client escalations promptly and effectively and co-ordinate with various teams to help early resolution.
Build and maintain strong client relationships to ensure satisfaction and long-term partnership with the client.
Team Leadership & Development
Mentor and develop team members, fostering a culture of continuous improvement and professional growth especially with the rebadged team in Madrid.
Ensure compliance with Wipro’s organizational policies, procedures, and standards with added focus on the Spanish rebadged resources.
Financial & Budgetary Management
Manage program budgets, ensuring that costs are controlled and aligned with financial targets.
Monitor financial performance, including revenue, margins, and profitability of the program.
Identify opportunities for cost reduction and operational efficiency.
Process Optimization & Continuous Improvement
Implement best practices and ensure standard operating procedures (SOPs) across client engagement are consistent and updated.
Monitor and report on performance metrices to ensure continuous improvement.
Facilitate collaboration with clients and internal teams to identify areas for automation, digital transformation, and process reengineering.
Compliance & Risk Management
Ensure compliance with all relevant regulatory requirements.
Manage internal and external audits, ensuring timely and accurate responses to audit findings.
Stakeholder Management
Engage with senior leadership, clients, and other stakeholders to align program objectives with organizational goals.
Provide regular updates to stakeholders on program progress, challenges, and opportunities.
Collaborate to identify and pursue new business opportunities with the client.
Support contract negotiations and renewals with clients.
Critical Skills
Foreign language skills:
English language skills (speaking, writing and reading)
Spanish language skills (speaking, writing and reading)
Bachelor’s degree is mandatory
Prior experience program/project management
Desirable Finance & Accounting background
Ability to network and collaborate with multiple stakeholders (including senior leadership)
Availability for international business travel
Result oriented
Benefits for working with us:
The chance to work for Top Employer 2024!
Competitive salary with attractive set of social benefits:
Private Pension Plan;
Monthly Benefit budget;
Medical insurance;
Life insurance;
Christmas bonus;
Childbirth allowance;
Relocation package for candidates willing to relocate;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
Extra annual leave days depending on tenure within Wipro;
BOOKSTER opportunities;
Nice designed and central business office;
Fruits, coffee and tea on the house + massage at the office;
Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
Employee Assistance program;
Employee Referral Program with attractive incentive schemes
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.