DESCRIPTION

Job summary
The Employee Experience team is looking for a Program Manager (PM) to drive content strategies that help SP Support build their brand within Amazon. We are looking for enthusiastic, hardworking candidates with a passion for creating, editing and optimizing content for a global audience. The PM will work closely with the Operations team and other support functions like HR, Recruiting and Internal Communications teams to deliver a best-in-class PSAS experience for both internal and external audience.
The Candidate should be comfortable working in highly ambiguous environment. Ownership of work is extremely important, and candidates should have a proven record of working with projects to their completion. The ideal candidate is motivated, agile, with strong time management and project management skills. This opportunity requires excellent troubleshooting, problem-solving, and communication skills. At the core of the position is high attention to detail and delivering high quality results on time. Their experience should highlight their focus on putting the customer first; their ability to understand and guide content requirements to support their vision, and their aptitude to ensure those changes have a positive business impact. They must be self-directed, yet equally comfortable contributing within a large team environment. Strong editing, interpersonal skills, program management, and attention to detail are required. They must have demonstrated content experience in the technology and/or marketing field.
Candidate must have experience delivering results with high standards under tight deadlines besides being comfortable and confident as the subject matter expert on content and communications. With new programs and strategies being developed and launched all the time, the opportunities for imaginative thinking and innovative content strategy are endless. Join us today!
In this role, you will:
· Deliver communications counsel to internal executives on both short- and long-term challenges and opportunities
· Research and integrate industry news, trends and compelling angles into internal communications and platforms
· Write, develop and manage approvals for news releases, org’ advisories, fact sheets, and related media materials for Amazon’s PSAS business
· Successfully manage complex, fast-moving, and unexpected communications challenges
· Collaborate with leaders across the globe to create employee-facing support content, including Wiki pages, announcements, and emails to our Support Associates
· Use a combination of data analysis, end-user research, and content audits to make content decisions and orchestrate quality development
· Own delivering on complex projects on tight deadlines and multitask in an environment with competing priorities and deliverables
· Identify business needs and opportunities in our content calendar and recommend new topics, evolve existing content strategies, and propose new tools to measure content reach
· Evangelize content standards that reflect the voice of Amazon
· Improve operational metrics and content development processes
· Obsess over details and advocate for the delivery of the right content at the right time, delivered in the right place
· Focus on both the end-to-end and tactical components of the brand experience and collaborate in an environment that is global and cross-functional
· Conduct simple keyword research and use SEO guidelines to increase web traffic to PSAS newsletter site (Future scope)
· Detailing the updates & program charter in roadmap documents and present to senior leadership as required
· Measure Improvements and impact of changes and set-up mechanisms to audit impact and perform necessary course corrections where needed to meet business objectives

BASIC QUALIFICATIONS

2+ years experience in program or project management

Qualifications:
Masters or Bachelors in Arts / Marketing, English, Journalism or related field
Relevant experience working in an e-Commerce environment, ideally in a retail, publishing, or media company
Strong understanding of online UX
Experience of working in a fast-paced environment
A customer-centric design ethos
Experienced working closely with a Marketing / Commercial department to run campaigns with a clear ROI
Familiarity with web publications
Hands-on experience with Content Management Systems (e.g. WordPress)
Practical knowledge and skill in the use of project management methodologies and tools

PREFERRED QUALIFICATIONS

MBA from a leading business school (preferred)
5+ years of program management experience
Prior experience managing online services
Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments
History of developing business strategy in conjunction with senior leadership