Program Manager, Security Workspace and Access Team – Job ID: 2243757 | ADCI – BLR 14 SEZ – IN, TS, Hyderabad

Amazon

  • Full Time

DESCRIPTION

Job summary
Have you ever thought about how Amazon detects and prevents fraudulent purchases among hundreds of millions of e-Commerce transactions across the globe? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? Do you thrive in a fast-paced environment in which you have the opportunity to influence change?
Security, Workspace, and Access Team is a team of program managers who implement process changes into the operations and other strategic initiatives. Our mission is to make Amazon.com the safest place to transact online, and we are we are looking for a passionate and experienced Program Manager. This role is focused on enhancing the security bar and adopting relevant technological solutions, especially the solutions that are key to our risk operations teams. This role requires working with operations, program, product and tech teams across the company to define requirements and drive program improvements. This position involves regular communication with stakeholders on status, risks and all relevant project details.
As a part of this global team, and you will be responsible for understanding and minimizing the risk posed from large, geographically dispersed, virtual teams. To be successful in this role, you will need to demonstrate the capability of working among the Business partners and the Operation team to ensure all the stakeholders are pre-notified on the forthcoming project launches, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting the project milestones. You will also assess the risks, anticipate the bottlenecks, make trade-offs, balance the business needs versus technical constraints and risks to maximize the business benefits. If you believe in the value of participating in, and contributing to a collaborative team environment, this will be a great role for you.
The ideal candidate will possess an analytic, operational and program background, in this role you will experience a wide range of problem-solving situations, strategic to real-time, requiring in-depth analysis.

Key job responsibilities
The ideal candidate for this role will be able to:

Create, maintain and disseminate project information to stakeholders and senior management, including confidential and privileged information
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes
Identify and analyze data to isolate issues, develop solutions and prioritize opportunities to improve experience of our internal customers.
Determine and implement effective Operations solutions quickly, so as to not impede production.
Plan and manage multiple parallel projects.
Maximize resource utilization for the greater good of the organization.
Remain flexible to changing priorities, open to new ideas and have seller quality as the top focus.
Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Seller’s needs and using data and technology to anticipate and exceed them

About the team
Security, Workspace and Access team is a new program with an expanded scope and charter. We are building new mechanisms and mental models in partnership with various internal stakeholders.

Role is hybrid and can be in BLR or HYD.

BASIC QUALIFICATIONS

3+ years experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
3+ years experience working cross functionally with tech and non-tech teams

5+ years of experience leading project delivery for large, cross functional projects
Superior oral and written communication skills are crucial
Prior experience working with globally distributed teams and customers
Proven ability to manage multiple, competing priorities simultaneously
Ability to see around corners and proactively identify project risks and communicate blockers
Ability to work effectively with tight deadlines in a fast-paced environment
Demonstrated ability to anticipate and manage change in a highly dynamic environment across multiple teams
Able to work independently and continually calibrate priorities with minimal supervision.
Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required.
Ability to conduct thorough data analysis and prepare reporting to summarize key issues.
Relentless drive for results, even in ambiguous and fast-paced environments.
Demonstrated ability to challenge the status-quo and champion best-in-class solutions and problem solving.

PREFERRED QUALIFICATIONS

Experience creating a product roadmap and scaling technology
Prior experience working with confidential data and compliance organizations
Ability to think and act both strategically and tactically
Familiarity with InfoSec and AppSec processes and controls
Demonstrated ability to build quantitative reporting and dashboards for problem solving

Job Overview