DESCRIPTION

CPE (CMT’s Promotion Excellence) team, part of Competitor Monitoring Team was launched in May 2024 and is set to play a pivotal role in transforming the technical operations and user experience of the Worldwide Deals and Promotions platform. CPE’s charter focuses on optimizing the end-to-end promotion lifecycle – from sourcing and scheduling to discovery, merchandising, checkout, and post-checkout. The team will leverage a data-driven approach to identify and prioritize critical issues impacting the reliability and quality of the platform. This team’s primary objective is to improve transparency & make the promotion lifecycle management a seamless process for our selling partners.

The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned. A successful candidate in this role will have the ability to work at all levels of detail to accomplish team/organization goals. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

If you are someone who wanted to make a change in Selling Partners experience, this is the right role for you. Your efforts will directly result in improving Selling Partner experience & their Business growth.

Key job responsibilities
The Program Manager will be responsible for (i) Design & Implementation of a unified self-service diagnostics that aimed at reducing or eliminating contacts from Selling Partners (Contact Reduction YoY), (ii) Design & Implement a proactive risk assessment framework for e2e promotions lifecycle management to reduce defects & improve business growth ($ Impact), (iii) Drive cross-functional collaboration to holistically improve promotion quality experience (Reduce exception rate YoY) and (iv) Manage a Tier 1 escalation mechanism for Promotion related Defects.

BASIC QUALIFICATIONS

– 3+ years of program or project management experience
– 3+ years of working cross functionally with tech and non-tech teams experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

– 3+ years of driving end to end delivery, and communicating results to senior leadership experience
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules