DESCRIPTION

This is a FTC (Full-time Contractor) role with a fixed period of 12 months, the candidate will be evaluated for a conversion to a full time role during or at the end of their contractual period.

Amazon Pay India’s mission is to be India’s most convenient rewarding and trusted way to pay. Customers can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, merchant payments etc., (what we call everyday use-cases). Amazon Pay also has proprietary payment methods which give customers the best experience in terms of success rates, conversion and credit availability.

Key job responsibilities
We are looking for a passionate Product Manager to lead initiatives aimed at optimizing the payment experience for everyday use-cases like Bills and Recharges, Travel, Movies, Stores, Entertainment, etc on Amazon Pay. You will drive improvements in instrument selection, latency, and success rates to ensure a frictionless and reliable payment experience for millions of customers and merchants. In this job role, the product manager for payment experience will be responsible for three large problems

– Ensure customers go through seamless payment experience with min to zero latency on page load and instrument processing and 100% success rates
– Enable customers for faster decision making by driving right recommendations and rewards on payment instruments leveraging customer data and insights
– Ensure availability of instruments for registered customers and right instrument registration experience for new customers

You should apply for this role if you enjoy building customer facing experiences at scale. You would be required to collaborate with a large group of business, product and tech stakeholders to build the right customer experience, analyze data to make continuous improvements to the product on a monthly basis, create quarterly & yearly roadmaps and drive the product vision and strategy for all post transaction touchpoints

A day in the life
– Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.
– User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.
– Feature Prioritization: Identify and prioritize features and enhancements based on customer feedback, competitive analysis, and business impact.
– Technical Coordination: Work closely with engineering teams to translate product requirements into technical specifications, ensure timely delivery of features, and address technical challenges.
– Data-Driven Insights: Utilize data analytics to monitor key performance metrics, identify opportunities for improvement, and drive optimization efforts.
– Stakeholder Management: Communicate product vision, roadmap, and progress to stakeholders across different teams and senior management.

BASIC QUALIFICATIONS

– Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
– 3+ years of product management experience

PREFERRED QUALIFICATIONS

– Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
– Experience in balancing conflicting priorities dealing with ambiguity