Job Title : Process Associate

Job Location : Kolkata, India

Job Description

S No.

Details

Description

1

JD#

NIGHT SHIFT ONLY

2

Domain

Customer Service

3

Category

Non – Voice

4

Level

1A –Associate level

5

Educational Qualification

Graduate / HSC

6

Experience

·         Worked in service Industry

·         Experience of 6 months and above desirable.

·         Experience in call center will be an advantage.

8

Communication Skill required 

§  Voice Clarity

§  Accent Neutrality

§  Fluency in English

§  Grammar

9

Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests)

§  Knowledge of basic computer operations

§  Willingness to rotate shifts, as needed

§  Courteous with strong customer service orientation.

§  Dependable with attention to detail.

§  Good listening and speaking skills.

§  Willingness to learn.

§  Good sales skills.

10

Client mandated test (Contractual)

§  Reference Check (PI)

§  Culture Fitment Check (PI)

§  Stability Check (PI)

Commercial