DESCRIPTION Job Title: Operations Manager Job Description: Summary: The Operations Manager has complete responsibility for End to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions Responsibilities: – Ensure a safe work environment for all associates – Lead and supervise a team of Area Managers, TL’s as Direct reportees supported by PAs and Associates in Outbound Operations – Responsible for the overall Safety, Quality, Productivity and Delivery performance of Outbound Operations – Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs – Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. – Ensuring Building heath and inventory metrics with best in class quality metrics -Ensure BM rates and OP2 throughput deliverables -Interfacing well with other OM’s. Taking up cross functionally the adoption of best practices. – Proactively identify and lead process improvement initiatives – Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. – Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives. – Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.- Ensure best practices in people management and accountable for FC’s compliance, Connections and scorecards.- Manage People and team development- Understand Flex levers , take up new Amazon technicalities associated with the role’s requirements and Amazon ERP systems.- Create leaders and talent pipeline. Good stake holder management and project management skills- Do cross functional and cross mile interfacing and take up for the best practices and initiatives Education requirements- Preferably and Engineer/MBA with an experience of 6-10 years + Key job responsibilitiesTo start with this is a position in FCD, but is subject to internal rotation requirementsAbout the teamA team of Area Managers and Team LeadsBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 3+ years of performance metrics, process improvement or lean techniques experience