The in scope activities for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo and latitude.
Design & generate MIS reports as per business requirements
Timely data collection from various stakeholder
Identifying data discrepancies
On-time reporting of MIS reports to internal and client stakeholders
At least 2 year of college completion
Min 2-3 years of experience in MIS Reporting
Min 2-3 years of experience in MIS Reporting
Good analytical skills
Excellent in MS Excel & number crunching
Good knowledge of MIS reporting standards
Good interpersonal skillsExcellent oral and written communication and listening skills