Job Title : Manager -workforce management
Job Location : Mumbai, India
The purpose of the role is to own and support fulfilment ofpositions against the open demands in organization. Identify thetalent and propose relevant profiles against open demands and ensure nopositions are overdue. Ensure employees are directed towards rightopportunities
Analyze the open demands in respective units
Identify all open demands
Identify relevant talent against open demands
Interact with key stakeholders to plan for quarter-on-quartercapacity/ volume growth (additions of billable employees), onboarding offreshers and closure of overdue positions.
Develop and oversee resource analytics (MIS/ reports) tohighlight demand trend, capacity on future skills and improvement oncurrent skills available within Wipro.
Participate in forecasting of demands as required
Allocation of right talent against demands
Utilize available talent pool and propose relevant supplies.
Monitor demands closely and ensure no overdues
Organize initiatives (internal job fairs etc) within Wipro foreffective fulfilment of positions in projects.
Support Fulfilment by identifying talents within Wipro
Aim to have more internal fulfilment
Ensure maximum utilization of bench/ Virtual and rotation/Tenure employees
Interact with employees and guide them on right opportunities.
Drive employee profile updates
Participate and support fulfilment drives and relatedprocesses
Participate and attend the fortnightly meetings to review andtrack the areas of improvement
Work with specific Delivery Units to resolve customer relatedissues on specific requirement
Purpose of Interaction
WMG Units of BU/ SL
Creating, implementation and governance of WFM policies andprocesses
BU/ SL Delivery Units
Fulfilment and overdues; review and governance of identifiedcommercially worst programs
Delivery capability development of team and new ways of doingprogram/ project management
BU/ SL Leadership
Fulfilment and overdues; hiring and onboarding of freshers
For governance and strategy
Provide inputs for fresher engagement and delivery capabilitydevelopment
Changes in the current systems to update the program managementsystems/ processes
Global TA Team
For fresher hiring
Review of 50 commercially worst programs (in terms of customersatisfaction/ delivery) to help them turnaround
Industry forums, Partners, Key contacts in competition
Best practices, market intelligence, knowledge sharing
Automation and tool deployment
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Domain/Industry Knowledge – Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry – Expert
Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in this complex system – Expert
Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ client organization – Expert
Workforce Intelligence – Understanding of workforce trends onskills (new and current) and rules on workforce acrossgeographies– Expert
Technical Knowledge – Knowledge of delivery management bestpractices with the understanding of project management and deliveryspecific in Wipro – Master
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Applies the competency in all situations and is serves as a guide toothers as well.
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
Problem solving and decision making
Net Add targets as per plan
Overdue demand as % of total demand
Internal fulfilment ratio
Revenue loss from open indent
Reduction in B3+%
Match to reject ratio
Resourcing and Operations Management