DESCRIPTION

Job summary
Manager III,Training & Quality

Overview: AMAZON
Amazon.com strives to be Earth’s most Customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Amazon India Development Centers:
Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

About the Team:
Amazon Recruiting Engine Team is reinventing how we recruit at Amazon. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers. As the search for talent becomes more competitive, we are bringing together recruiting, science, tech, programs, and process teams to find and hire candidates who raise the bar more quickly and efficiently. Within the Recruiting Engine, this position is for the Recruiting Services team which comprises of scheduling and non-scheduling activities and has the following teams: Employee Referral Program, Students Program, Rehire Eligibility, Systems Support, Candidate & Travel Expense Management, Internal Loops Scheduling, Online Assessments, and Phone Screens.

Position Description:

Join Amazon’s Recruiting Services organization and help make a difference for all Amazonians! In this role you will lead and design the CX/quality framework for the organization. We are looking for someone with strong experience in program management and process excellence with below key qualifications:

*Key responsibilities include:*
Recruiting Services is seeking a Leader to manage Training and Quality Programs team. The ideal candidate is obsessed about the customer experience, never settle for good enough, and continually inspire others to do better for the customer. This role will have a track record of flawless execution; continuous improvement of large service operations, tools, and processes; and demonstrating ownership as well as bias for action. You will be expected to lead and manage Trainers , Quality analyst and Program managers. You will partner with Program Managers, Subject Matter Experts, Operations leaders, Instructional Designer, and the Training team to identify needs and to build, iterate and execute training development for internal & external customers. This is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun!

Key job responsibilities

1. Lead a fast-growing org of 15-25 amazon leaders from L3 – L5
2. Ensure high quality in Training delivery, Quality and Programs

1. Partner with key stakeholders to identify training needs.
2. Create, organize, administer, maintain, and manage training.
3. Provide feedback on learning objectives and content outlines, as needed.
4. Improve training efficacy by driving implementation of training interventions in various programs.
5. Monitor and evaluate training program’s effectiveness, success and down-stream-impact periodically and report on them.

1. Lead and set vision for Content management and develop customer focused approach

BASIC QUALIFICATIONS

1. 10-12 years of working experience with 3+ years of experience in people management.
2. Excellent communication skills written and verbal.
3. Demonstrated knowledge of adult learning, training practices, and certification programs.
4. Demonstrated experience working with remote teams.
5. Self-motivated with critical attention to detail, deadlines, and reporting.

PREFERRED QUALIFICATIONS

1. Knowledge of Recruiting
2. Experience in adult learning theory, instructional design, training delivery, and training evaluation.
3. Proven track record of delivering large scale, complex and cross functional projects and programs.
4. Ability to converse with technology teams to bridge the language gap between business and tech.

[Please note that this position is open to both BLR and HYD Locations]