Manager I, Training, GO – AI – Job ID: 2243805 | ADCI – Karnataka – IN, KA, Bangaluru

Amazon

  • Full Time

DESCRIPTION

Job summary
GO-AI team is seeking an experienced Training Manager to coordinate, execute and implement various Training programs used to train new hires and existing associates including leadership. S/he will become an expert in GO-AI processes, liaise with other site training managers, Operations Managers, Team Managers and global leaders to ensure training deliverable meet accuracy and throughput standards. The Training Manager must have a passion for, relationship-building, as well as data efficiency and accuracy.

Key job responsibilities
Job Responsibilities :
Become proficient in business processes
Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress
Drive best practices for training delivery across all processes
Respond quickly and effectively to changing business needs and priorities
Support GO-AI Knowledge Management goals and initiatives
Drive projects to improve Training effectiveness
Drive results in daily environment
Manage, coach, assess and develop the trainers and empower them to deliver at all levels
Foster the development and success of Trainers through all stages of the lifecycle of the employee
Partner with Leadership in interim and final evaluation of learner outcomes and performance to determine next steps
Collaborate with both local and global stakeholders to support learning programs and initiatives
Document and communicate success and impact to key stakeholders
Identify and implement continuous improvement strategies through collaboration with Content Development and Instructional Design teams
Provide reports and statistics on Specialty- Site- and Function-specific training performance against goals
Continually evaluate training solutions for quality, business impact, and scalability
Build & maintain a pipeline of training opportunities and provide regular forecasts
Define standard operation processes (SOP), deploy them at the site-level and pro-actively defining roadblocks, tracking progress, surfacing risks & executing mitigation strategies

About the team
The GO-AI team is an initiative which partners with the Amazon Robotics team to remotely handle exceptions in the Amazon Robotic Fulfillment Centers in North America. The TRON technology enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

BASIC QUALIFICATIONS

Bachelor’s or advanced degree in a relevant field
2 – 3 years as Training Manager or L&D Manager, preferably in process training in the IT industry
Excellent proficiency in English
Experience working with a globally distributed team to achieve shared objectives
Experience leading large, multi-track, fast-moving projects
Experience working with various internal teams (including technical) to collect requirements, evaluate alternatives, and develop processes and tools
Excellent communication and organizational skills with eye for detail

PREFERRED QUALIFICATIONS

Six Sigma Certified, Customer / Client Management, Experience in training project management
Experience with project specification, forecasting, and reporting
Instructional Designing, Training Delivery and relevant Theories

Job Overview