DESCRIPTION

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.

Key job responsibilities
– Conduct investigations
– Take appropriate action to identify and help – minimize the risk posed by fraud or abuse patterns and trends
– Consistently achieve weekly targets and quality standards for investigations
– Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
– Knowledge to systematically escalate problems or variance in the information
– Experience to follow through on the resolutions to ensure they are delivered
– Participate in ad-hoc projects and assignments as necessary

A day in the life
– Meet productivity, quality and other hygiene metrics/ goals
– Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
– Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

BASIC QUALIFICATIONS

6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays