DESCRIPTION

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog and reduce defects.

The Retail Business Service (RBS) Training team builds people capabilities to deliver great customer experience. We are a team of passionate learning professionals innovating to build people skills. As an Instructional Designer you will be responsible to design, develop and evaluate training to provide a great learning experience to a global audience. You will need to deliver results in a fast paced and ambiguous environment, invent and simplify to develop new solutions, earn trust of stakeholders and insist on highest standards to make learning easy and engaging for our employees. You will own parts of larger or complex programs and may also own a smaller training need end to end. If you are person who is highly organized, enjoys being creative and loves working with technology we are looking for you.

Responsibilities –

Perform needs and task analyses, scope projects, and evaluate existing resources to identify the most appropriate training approach and content to meet the learning needs our employees in multiple global locations
Design, develop and deploy engaging learning activities and compelling course content that enhances retention and transfer
Collaborate effectively with program managers and subject matter experts (SMEs) to seek inputs and direction
Create storyboards to showcase instructional graphics and the user interface
Apply tested instructional design theories, practice and methods
Provide exercises and activities that enhance the learning process
Create supporting material/media (audio, video, simulations, role plays, games etc)
Create tests, quizzes, and other assessments to ensure learner understanding and performance
Maintain project documentation and course folders

BASIC QUALIFICATIONS

A bachelor’s degree in relevant field
5+ years of work experience with career progression in the field of instructional design, including significant experience in designing and deploying training solutions in large organizations
Proven working experience in instructional design and with instructional technology
Excellent knowledge of learning theories and instructional design models
Demonstrated experience developing self-paced eLearning curriculums, storyboards, job aids, online tutorials, assessments and print-based materials
Solid knowledge of course development software such as Adobe captivate, Articulate storyline, VYOND etc.
Demonstrated ability to assess training effectiveness and ROI to stakeholders and leaders
Ability to write effective copy, instructional text, audio scripts/video scripts
Excellent project management, organizational and interpersonal skills.
Solid knowledge on any learning management system (Cornerstone Preferred)
Excellent verbal, written, and interpersonal communication abilities
Basic HTML and JavaScripts programming knowledge for xAPI
Basic project management skills including, planning work, managing details, keeping multiple tasks/projects on track, using time well, working with stakeholders, and doing whatever it takes to deliver reliable results

PREFERRED QUALIFICATIONS

Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate
Experience with emerging tech trends for content creation (e.g. gamification, virtual reality, augmented reality and xAPI)
Visual design skills (Dreamweaver, Photoshop, Illustrator or other adobe creative products)
Extensive HTML and JavaScripts programming knowledge for xAPI