RBB-MSME CSRM – Mumbai

HDFC Bank

  • Full Time

To apply for this job please visit hdfcbankcareers.hirealchemy.com.

Job Description
A.
Acquisition To generate new corporate relationship (COCOs) To conduct regular activities in corporates /ATMs for lead generation To generate cross sales of various liability/asset products Acquiring new customers who meet product criteria B.
Market Penetration To increase salary penetration of banks share in corporates having multiple banking relationship Deepening of the salary relationship – new account acquisition and value build up in existing accounts C.
Customer Service To understand the offer/arrangement made to the Corporate by the bank To identify and resolve service issues of the Corporate To ensure that all accounts signed up with the corporate gets salary credits Servicing all financial needs of the flagged customer D.
Customer Engagement CSRM-MSME to visit 100% portfolio corporates at least once in 2 months by mode of Personal Visit.
20 unique corporates to be visited every month CSRM-MSME to be the single point of contact for all the corporate key decision makers E.
Cross Sales Selling all products to the relationship – core and cross sell Each CSRM-MSME Sales Officer to meet productivity and should source min 75 accounts per month F.
Operations & Digitalisation To maintain call reports and MIS as required Ensure that all corporates are migrated on to E-net salary upload system.

Skills
Corporate Sales and Influencing Skills
Excellent skill in Relationship Management
Banking Product & Process Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry.
Good knowledge of liability and third party Products like Mutual Fund and Insurance

Job Overview