Job Description
Process Management a.
Understand and review the process and procedures b.
Clarity of processes / procedures and awareness amongst the users.
c.
Implementation of effective controls to avoid probable financial loss.
d.
UAT for all the system enhancements.
e.
Compliance to the regulatory requirements.
f.
Seek feedback from CPU / Branch users, other related departments, and audit.
g.
Reiteration of processes/procedures h.
Support WBO branches for user queries i.
Review Record Management @ branches j.
Review Time and Motion for Operational Activities basis changes in Systems / Enhancements / Processes k.
Review Outsourcing activities at Ops Locations l.
Five S Certification for Operations Issuance and Monitoring of Compliance to standards System Enhancements Review and understand the system requirement.
Review system requirements with users, RBCU, Audit Co-ordinate with BTG and Perform UAT of requirements Communicate detailed actionable to users Projects a.
Understand the pain area in operations processing b.
Ascertain impact on WBO processes c.
Raise issues & concerns for clarity with seniors d.
Liaise with Product, IT, Audit for sign-off e.
Implement for WBO with clear guidelines Interaction with Other Business Units a.
Represent WBO b.
Drive for solution to the common issues.
c.
Improvement in Customer service.
d.
Authorised Signatory Portal Updation and issuance of Signatory Codes Branch Visits a.
Hands on experience & process review b.
Understanding of new requirements & user feedback c.
Sharing of Best Practices which can be implemented across locations.
Branch Monitoring a.
Review Branch Performance via Audit / Process Audit / Concurrent Audit report b.
Review process changes basis feedback from Audit / process Audit c.
Review of suspense accounts to ensure process compliance d.
Review of Frauds and re-engineer processes to curtail gaps if any.
e.
Cost Monitoring for Branches f.
Tracking of Visits for Branch seniors g.
Review / Compilation of Scorecard for Operations h.
Review / Compilation of Norming for Operations Team Management a.
Leave Management b.
Monitoring of Training.

Skills
Banking Product & Process Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry.