Authoriser – WB RAO – Hospet

HDFC Bank

  • Full Time

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Job Description
Job Responsibilities(JR) Actionable Seamless Error free Operations Ensure to conduct receipt of Login Files and conduct basic Credit Parameter checking of file.
Ensure scanning initiating in Transaction Origination System.
Marking FTNR and informing business.
Release of Hold and coordinating with Central Credit Processing Agency.
Critical documents, vaulting confirmation and checking and marking FTNR in Loan Origination System or Laser Soft.
Initiating disbursement of cases.
Scanning of Files and Indexing in IDEA-RAS system.
Checking and ensuring data inputting in various system are checked and authorized.
Ensure implementation of Operations Process, Policies & Audit Guidelines as defined in the process note.
Suggest gaps in processes, if any and changes required to address such gaps.
Customer Facilitation Handling Customers at Client Service Desk counter.
Cross-selling and CRM system updation viz.
Lead generation.
Checking and Resolution of Query/FTNR through Electronic System Foreclosure report.
Swapping physical instalment cheques with Automated Clearing House/ECS mandates/Standing Instruction orders.
Ensure continuous improvement in providing Customer Service.
Smooth co-ordination with all Stake-holders Enhance interactions and co-ordination with Sales/Credit/Collections.
Conduct regular Credit Processing Agency and Dealer visits.
Ensure training at regular intervals to staff at various levels.
Vouchers & Record Management Preparing e-Record of Delivery, dispatch the files, maintaining Courier Register, mail management.
Stamp Paper approval, purchase of stamps from Vendor, passing entries within the system, housekeeping and daily reconciliation activities.
Destruction of files approved but not disbursed >45 days, Rejected >15 days and Decision pending >60 days.
No Objection Certificate printing, dispatching, delivery tracking and updation in Finnone system.
Receipt of Post Due Documents/Updation and Dispatch.
Ensure that all registers/records etc.
are updated, filed and kept under safe custody.
MIS, TAT Management & Audit Ensure satisfactory Audit rating with nil exceptions.
Ensure that the TAT in maintained.
Analysis of Errors/Exceptions reported by Concurrent Auditors/Central Processing Unit and take remedial measures to avoid recurrence of the same in future.
Nil financial exposure to the Bank due to lapses/errors/miss-outs.
Contributing ideas and suggest process simplifications/improvements.
Complaint Management.
Recording complaints as per the specified process.
Resolving all complaints received by self, branch, other units within the stipulated TATs.

Skills
Banking Product & Process Knowledge
Communication Skills

Job Overview