Collections Mgr- GL – Delhi

HDFC Bank

  • Full Time

To apply for this job please visit hdfcbankcareers.hirealchemy.com.

Job Responsibilities(JR) : 6 – 8 Areas Actionable (4-6) Receivables Management Manage and deliver monthly performance in terms of collection efficiencies, resolutions, roll backs, recovery rates/ values as per the targets set for the assigned portfolio.
Ensuring timely allocation and field follow-up.
Review field follow-up for the portfolio managed towards achievement of target set.
Monitor hdbfs / agency / field executives performances periodically.
Achieve the money collection under principal, fees & charges as per targets.
Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
Ensure trail updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
Ensure that hdbfs / agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
Ensure that calls are made on the portfolio thru recorded lines during the month at the agency and field visit updates are available in the web-collections.
Call recordings have to be validated and updated in the visit report submitted to the agency.
Regular visitations to yard and reporting the discrepancies / compliant items as a visit report.
(Applicable for Auto, two wheeler, Agri & CTG Loans).
Process Management All Banks process to be adhered to in totality in Unit performance.
Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
Settlement process involving issue of settlement letters to be in line with approvals received.
Manage escalations and ensure resolution of all cases.
Ensure gold sale process including sale communication, sale of gold are managed as per the laid down guidelines.
Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility (HHT).
Increase Digital Payments to reduce cost.
Ensure nil cash TAT delay and mis-posting of payments.
Vendor Management Management of hdbfs/ field/ referral vendors.
Ensure compliance from the vendors on laid down processes.
Monitor performance of field agencies and address performance deficiencies.
Ensure 100% compliance of critical items like DRA certification/ police verification etc.
Code of conduct to be followed by the vendor across aspects of field and tele calling.
In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.
Regular review of vendors/yards basis their performance, man power invested, productivity expectations and process norms.
Personal Development Build and maintain relationship with peers, superiors and clients.
Personal initiatives w.
r.
t.
portfolio management, customer follow-up etc.

Skills
Leadership & Influencing Skills (Vendor)
Basic Banking Product & Process Knowledge
Planning and Organizing Skills (Vendor)
Communication
Knowledge of Competition & Current trends
Meeting expectations, deadlines and commitments
Team-working and developing/helping others

Job Overview