Job Description
Description of the broad function and scope of the position Conduct proper scrutiny of documents.
Accurate authorization of transactions within the system.
Seek proper approvals prior to conducting transactions through FRMS / TRAACS / Vessel Tracker/ LRS/ FIRC PO Tracking.
Maintaining TAT’s and customer service levels.
Reply to MIS that are received from various sources, Seniors etc.
Ensure clean audit with minimal audit observations.
Follow-up for outstanding bills/acceptances.
Resolution of queries with customer and Business team/s.
Visit customer, if required, and explain the transaction, regulatory aspects etc.
Follow up with customers for documents/statutory reporting viz EDPMS/ IDPMS.
Tallying suspense/deferred accounts at end of day.
Tally transactions raised in Trade Stream, Dealpro, Flexcube Corporate, Swift , LC-BG Utility , CAD Pro, SWIFT Tracker and other Satellite systems.
Follow-up with customers/Banks and Business teams for closure of deferrals.
Monthly physical verification of documents.
Day end report tallying.
Inward Swift message monitoring.
Nostro reconciliation.
Seeking one time approvals from business groups.
Email ID updation, Cust ID creation.
Maintaining statutory certificate like Importer Exporter Code, Status Holder, License copies etc.
Monitoring dispatch of advices, tracers and documents.
Conducting callback of transactions within TAT.
Immediate reporting of errors.
Team management and development.
Implement Digital initiatives of the Bank.
Ensuring implementation and sustenance of Quality initiatives viz.
5S List of duties or tasks performed critical to success Error-free checking of all documents.
Conduct error-free authorization of transactions within the system.
Adhering to stipulated turn-around-times.
Tallying and reconciliation activities to be performed on a daily basis.
Revert to various MIS received from central sources, Seniors etc.
Voucher Management To manage all vouchers and records as per laid down guidelines.
To ensure that rubber stamps are affixed as prescribed.
Timely processing of all records in the RMS/Archival system as per laid down guidelines.
To liaise with Record management Agency for storage/retrieval of records System Security To ensure there is no sharing of system passwords in the section.
To ensure that the process for password handover/takeover is followed.
To ensure timely servicing of all equipment and testing of backup systems.
Key functional and relational responsibilities in order of significance Error-free operations.
Adherence to stipulated turn-around-times.
Clean Audits and Compliance.
To convert customer onto digital platform.
Co-ordination with external agencies, vendors, system support teams.
Team handling, grooming and motivation.
Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.
Investigate errors/lapses and inform seniors scrupulously.
Procure relevant approvals from seniors.
Ensure timely handover of systems.
Maintain relevant registers and documents.
Suspense/General Ledger accounts monitoring.
Store all security documents, instruments, etc.
in FRFC under dual custody.
Ensure good liaison with all stake holders.
Take up issues relating to infrastructure, utilities, systems.
Efficiency management.
Recovery efforts.
Ensure smooth implementation of new systems, enhancements, migration.
To identify/escalate accounts with huge unprofitable/unproductive volumes, cases of potential misuse of the banking systems.
Participate in various Corporate Social Responsibility activities of the bank.
Any other responsibilities entrusted from time to time.
Summary of the general nature of the job To check documents strictly as per regulatory guidelines and internal process.
To authorize transactions with accuracy without any overdraft in account/line.
To ensure that proper approvals are in place before authorizing transactions.
To ensure that replies are sent to various MIS that are published on a daily basis.
Adherence to turn-around-times and provide efficient customer service.
Manage team deliverables.

Skills
Good communication skill
Handling multiple products
Conduct root cause analysis
Off-Site Surveillance activities
MIS management
Efficiency management
People management
Problem solving
Decision making
Upward and downward feedback