Job Title : Vice President – Trust & Safety-HMS020212

Location : USA-New York

Vice President – Trust & Safety-HMS020212
 

 
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for! 

Inviting applications for the role of Vice President  – Trust & Safety

The Trust & Safety Service Line Leader will be responsible for the service line globally across all focused industries of Genpact including Consumer Goods, Retail, Hitech, Life Sciences, Semiconductor, and Manufacturing, among others. S/he will lead the design and implementation of growth strategies for Trust & Safety Service Line in Genpact by leveraging our market leading presence in technology partnerships and transformation expertise, managed services operations and knowhow, and complementary services lines and capability centers, like experience, analytics, and data engineering. 

This role reports to the Global Head of Enterprise Service Lines in Genpact who reports to the CEO. The Trust & Safety Leader will work in close partnership with the Sales team, Digital and Analytics teams, Vertical Transformation Service teams and Operating teams across industry verticals to shape and deliver the growth strategy.    

Are you the one we’re looking for? 

The key responsibilities of this role are: 

Design and deliver on the Trust & Safety Growth strategy for Genpact; build a strong Trust & Safety service line with industry leading practices and offerings  

Scale up digital/analytics-led transformation solutions with the necessary partnership strategy and teaming internally with the Digital team  

Provide functional knowledge and expertise in key Trust & Safety processes  

Provide working knowledge of the technology marketplace and leading platforms for functions we help clients transform and/or operate. 

Develop and organize team to create content for a strong body of IP, white papers and collaterals to carve out a thought leadership position for Genpact and branding recognition with Trust & Safety executives 

Partner with Sales, Finance, Operations and other related practice teams to ensure the success of engagements  

Lead all activities w.r.t. design and build of the Trust & Safety service line team including org redesign, recruiting, capability build, and performance management 

 Minimum qualifications 

Strong domain expertise and experience in Trust & Safety operations 

Experience in running a P&L for more than few years. 

Experience in working with global and diverse teams  

Excellent interpersonal skills, including the ability to communicate optimal between different subject areas and have a high level of executive presence. Formidable leadership, outstanding written and oral communications skills, coordination, problem-solving and negotiation skills 

Intellectually curious, willing to challenge, bring new insights to the table and do things differently in pursuit. Highly collaborative, a phenomenal teammate and hands on, with the ability to thrive in a diverse global environment  

Preferred qualifications 

Strategic orientation: Ability to set a vision and define growth strategy for the service line, gathering input and gaining alignment with the team as well as other Genpact leaders; identify and shepherd new offerings/practices with leaders and partners; build go to market strategy, scale plans, etc. 

Proven record of building strong client and partner executive relationships, with experience selling and delivering solutions and services 

Strong financial acumen and experience in building and implementing business plans, profitable strategies, coordinated with related and supporting functions at Genpact. 

Operational acumen – ability to stand up (when needed), institutionalize and mature the operations of the organization for scale 

Ability to inspire and build a high-performance team, attracting senior leaders from industry and other consulting firms; brings a measured approach to managing motivation and engagement levels in the team as they handle day-to-day challenges and pains of a growth business.    

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

 Job Vice PresidentPrimary Location USA-New YorkEducation Level Bachelor’s / Graduation / EquivalentJob Posting Aug 1, 2022, 1:21:02 PMUnposting Date OngoingMaster Skills List DomainJob Category Full Time