Genpact Hiring Senior Principal Consultant / Senior Program Manager-ITO059230 – India-Bangalore

Genpact

  • Full Time

Job Title : Senior Principal Consultant / Senior Program Manager-ITO059230

Location : India-Bangalore

Senior Principal Consultant / Senior Program Manager-ITO059230Senior Principal Consultant / Senior Program Manager

Function: Operation

Bangalore, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are aggressive enough to reinvent it. Come, transform with us.

Inviting applications for the role of Senior Program Manager role.

Responsibilities

In this role, you would be responsible for?

Provide managerial oversight to ensure that quality standards are met and best practices, protocols are adhered on all projects as per execution guidelines.
Discussion with business users and respective stakeholder to finalize the requirement and product backlog
Collaborating with the software engineers and other team members to establish objectives and craft more functional, cohesive codes to improve the user experience.
Experience working in calculating effort estimation, project and resource planning for the engagement.
Facilitate issue resolution and resolve delivery related issues escalated by the client.
His team has accountability to produce high quality deliverables on time and responsible for project requirement gathering, design and development of project architecture.
Monitor team’s work at periodic stages of the program to ensure the successful execution of respective project plans.
Review status of the projects on a monthly basis with respective Project Managers during Project Progress Review (PPR) meetings.
Collaborating with Senior Leadership and setting up Account Goals for the fiscal year
Work closely with the Project Management Office (PMO) for Monthly and Quarterly Revenue Forecasting for the Account
New and Extension Project’s Deal and Pricing Setup using Pinnacle, Inspirit and Oracle applications, Approving Staffing Plan and Planned Efforts for the team.
Periodic Monitoring and Controlling Global Project Margins (PM%) and Adjustable Operating Income (AOI) to meet Account YoY Goals.
Provide critical recommendations for the hiring, retention, dismissal, and promotion of his team members, based on his assessment of their performance appraisals.
Work closely with HR and include under-performing resources in PIP (Performance Improvement Plans) for objective evaluation. He is also responsible for firing resources who do NOT exhibit improvement in their performance. Conduct about 20-25 interviews in a year for the Managerial round of Band 4C (Principal Consultant) and above and work with Genpact’s recruitment team to approve hiring of resources based on CTC (costs) and PM%.
Setting Annual Short Term and Long Term Goals for the Project Managers
Additionally, charged with directing the identification of business needs and opportunities as well as managing the development of solutions through discussions with senior management and his subordinate team.
Assist in Pre-Sales activities by reviewing and submitting Statement for Work (SOW) for respective programs.
Foster organic growth within existing buy-in centers by collaborating with the Client and understanding the program requirements.
Approving timesheet corrections for the team, writing-Off incorrect and /or delayed payments, proving credit notes to client for extra payment.
Ensure mutual commitments are met to maintain a high level of Client satisfaction to achieve Account Net Promoter Score targets
Managing customer satisfaction by ensuring timely and effective resolutions of issues and meeting the accuracy and timeliness metrics for the program
Facilitate Quarterly Business Review (QBR) meetings with Client stakeholders to drive business impact, track respective project progress, feedback on current programs.
Providing leadership, direction, and oversight in relation to our clients’ business process improvements.
SOW reviews with the Client

 

Qualifications

Minimum qualifications
• Bachelor’s Degree

Preferred qualifications

Any previous work experience in Program Management 
Experience working with Offshore teams.
Software development experience in JAVA/J2EE frameworks.
Knowledge of AWS or any other cloud platform

 

Preferred skills:

Good knowledge of Java/J2EE web application technology stack (Core Java, Spring core, Spring MVC, Hibernate, REST, JSON, XML)
Solid understanding on object-oriented programming
You have proven experience in Program Management
You have proven stakeholder management skills
You have proven experience managing a team in a fast-paced growth company
You have thorough understanding of project/program management techniques and methods with expertise in Dashboard creation and reports generation
You have excellent Knowledge of performance evaluation and change management principles
You have ability to deal with high pressure, visibility and workload; willingness to prioritize tasks and take quick decisions
You are a goal-oriented problem solver, who uses data to influence decision
You are an amazing communicator and effective influencer
You should be able to manage client expectations and escalations
You have ability to work collaboratively cross-organizationally, cross-functionally and within a global matrix environment
Excellent knowledge of MS Office; working knowledge of program/project management software is a strong advantage

Quick joiners preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, Client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 
 Job Senior Principal ConsultantPrimary Location India-BangaloreOther Locations India-NoidaEducation Level Bachelor’s / Graduation / EquivalentJob Posting Sep 8, 2022, 7:19:25 AMUnposting Date OngoingMaster Skills List OperationsJob Category Full Time

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