Genpact Hiring Senior Manager – Solutioning & Projects-COR014229 – India-Gurugram

Genpact

  • Full Time

Job Title : Senior Manager – Solutioning & Projects-COR014229

Location : India-Gurugram

Senior Manager – Solutioning & Projects-COR014229We are Genpact

From New York
to New Delhi and more than 30 countries in between, our 90,000+ curious and
courageous employees drive digital-led innovation and digitally-enabled
intelligent operations for our hundreds of Global Fortune 500 clients.

Our start-up
spirit, coupled with our award-winning decades of solutions and end-to-end
process and domain expertise, let us connect every dot, reimagine every
process, and go deep to reinvent the world’s biggest brands’ ways of working.

Because of
our tremendous success-driven growth, we’re rapidly expanding our team of
transformational change agents…people who think with design, dream in digital,
solve problems with data and analytics, obsess over operations, focus on the
details, and lead change with their curious, incisive, and courageous nature.

If you’re a
rule-breaker and risk-taker who sees the world differently and are bold enough
to reinvent it, we could be a perfect match.

Transformation
happens here. Come, be a part of our exciting journey!

Are you
the one we are looking for?

We are
inviting applications for the role of Senior Manager, Solutioning &
Projects

This role
will manage and drive IT RFP (Pre-sales) and End to End IT Transition
Management for External Clients of the Organization in the Contact Center IT
Infrastructure and Application Management areas.

You are
expected to carry out solution design and project management for internal and
external projects. The role is key to win new business by providing cost
effective solutions and doing the transitions first time right.

Responsibilities

Responsible
for the technology solutions and IT infrastructure delivery for the
assigned Projects / assignmentManage
multiple customers internal or external Drive
Productivity Initiatives in the OrganizationRelationship
management – interface with business stakeholdersSupport
Business for IT solution presentationsWorking
on IT Pricing /BudgetsEnsuring
Project Delivery as per Project management methodologyUnderstand
IT infra landscape and strategySupport
transitions and business migrationFamiliarize
with PricingUnderstand
Genpact offerings that can be customized to meet customer requirements

Qualifications we seek in
you!

Minimum
qualifications

B-Tech,
B.E, MCA or MBA IT from reputed university

Preferred qualifications

Relevant
experience in IT Transition/SolutionsExperienced
in contact center IT infrastructure solutions or transitionsShould
have sound knowledge of Network, Voice, server, storage etc.Should
have sound knowledge of contact center IT infrastructure landscapeShould
have in-depth knowledge of IVR design, telephony infrastructure,
multi-media contact routing, self -service applications, IVR integration,
predictive dialerShould
have sound knowledge about CRM and tools for integration with CRM softwareShould
have knowledge about Computer Telephony Integration, Web servicesShould
have knowledge about multi-channel and omni-channel contact center setupGood
to have knowledge about speech analytics, workforce managementShould
have managed IT infrastructure projects (Network/Telecom/ Server compute)Rich
experience of Pre-sales / Project Management in contact center IT
infrastructure domain 

 

Genpact is
an Equal Opportunity Employer and considers applicants for all positions
without regard to race, color, religion or belief, sex, age, national origin,
citizenship status, marital status, military/veteran status, genetic
information, sexual orientation, gender identity, physical or mental disability
or any other characteristic protected by applicable laws. Genpact is committed to creating a
dynamic work environment that values diversity and inclusion, respect and
integrity, customer focus, and innovation. For more information, visit
www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

 Job Senior ManagerPrimary Location India-GurugramEducation Level Bachelor’s / Graduation / EquivalentJob Posting Dec 16, 2019, 6:16:19 AMUnposting Date OngoingMaster Skills List DigitalJob Category Full Time

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