Job Title : Process Developer – Procurement-CPG019131

Location : India-Hyderabad

Process Developer – Procurement-CPG019131With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Developer, Procurement

Are you the one we are looking for!

You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.

Follow up on customer interactions in a timely manner. Connect with partners to address issues and concerns. Finally, take action on feedback provided

Responsibilities

Process purchase requisition and supplier-set up
Handle email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer’s requirements are met
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Act as liaison pertaining to Accounts Payable team etc
Develop communication between customers to have a smooth transaction
Ability to perform and resolve query of a customer to build a better relationship
Supervise generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
requesters/co-functional teams to provide quicker resolutions
Follow up with Suppliers/Vendors wherever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
Transfer/Raise inquiries to appropriate teams for resolution
See opportunities to improve/streamline process

Qualifications

Minimum qualifications

Graduation in Commerce (B.Com)
Good Communication Skills – Written and Spoken
End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications

Shown experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable
Proficient with MS Excel
Understanding of Procurement/Supplier Set-up Concepts
Familiarity with Workday and Coupa will be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Job Process DeveloperPrimary Location India-HyderabadSchedule Full-timeEducation Level Bachelor’s / Graduation / EquivalentJob Posting Dec 21, 2020, 4:27:28 PMUnposting Date OngoingMaster Skills List CorporateJob Category Full Time