Genpact Hiring Process Developer – OTC Collections-MAN007455 – India-Gurugram

Genpact

  • Full Time

Job Title : Process Developer – OTC Collections-MAN007455

Location : India-Gurugram

Process Developer – OTC Collections-MAN007455

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of a PD, Collections We are looking for professionals with OTC domain experience who have worked in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions Responsibilities – Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. – Respond to email /phone queries related to disputed invoice – Research and analyze the disputes/deductions in ERP – Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution – Find opportunities and recommend solutions for process and automation improvements – Daily rep orting of individual portfolios to track and monitor the past dues – Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact – Work as an excellent teammate to process any special request in a timely manner – Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and authoritatively – Call out problems to senior staff members and or management as appropriate. Qualifications Minimum qualifications – Graduate in any stream – Freshers are eligible – Excellent English interpersonal skills Preferred Experience – Prior collections management experience Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

JobProcess Developer
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingApr 28, 2021, 9:29:43 AM
Unposting DateOngoing
Master Skills ListCorporate
Job CategoryFull Time

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