Genpact Hiring Process Associate – Customer Service-HIG006185 – India-Hyderabad

Genpact

  • Full Time

Job Title : Process Associate – Customer Service-HIG006185

Location : India-Hyderabad

Process Associate – Customer Service-HIG006185With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of PA, Customer Service

Are you the one we are looking for? Apply Now!

Responsibilities

Address all end-user queries as per the process and policies defined in the workflow
Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency
Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
Be a great teammate, work with your peers to help your team perform better!

Qualifications we seek in you

Minimum qualifications

Commerce Graduate
Freshers are eligible
Excellent Communication Skills (verbal and written)
Typing skills of 32 words per minute with 90% accuracy
AMCAT: English – 390, Quants Ability – 285, Logical Ability – 315
Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability

Preferred qualifications

Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
Customer Service background will be an added value
Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability
Must be willing to work in a 24/7 environment

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 
 Job Process AssociatePrimary Location India-HyderabadSchedule Full-timeEducation Level Bachelor’s / Graduation / EquivalentJob Posting Apr 12, 2021, 7:52:17 AMUnposting Date OngoingMaster Skills List OperationsJob Category Full Time

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