Job Title : Process Associate- Customer Care- Non Voice-HIG005762
Location : India-Hyderabad
Process Associate- Customer Care- Non Voice-HIG005762With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Process Associate, Customer Service- Non-Voice
We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger collaborative environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, multifaceted environment
Responsibilities
Provide resolution to maintain standards of quality
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
Any Graduate (PG an added advantage)
Freshers are eligible
Proficient in English, Arabic and Urdu
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job Process AssociatePrimary Location India-HyderabadSchedule Full-timeEducation Level Bachelor’s / Graduation / EquivalentJob Posting Jan 20, 2021, 12:40:17 PMUnposting Date OngoingMaster Skills List OperationsJob Category Full Time