Job Title : Process Associate – Content Moderation – English-HIG010133

Location : MY-Bandar Sunway

Process Associate – Content Moderation – English-HIG010133With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Content reviewer Band 5A/5B.
 

Responsibilities

Standard Description

– Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.

– Actively listen & review content for Inappropriate Language, Intent, Title / Thumbnails and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content. Also would require to review response from users, comprehend and re-review content

Understand and remain up-to-date with content policies and guidelines shared by the customer
Analyze online videos, social media, web page and advertising content for compliance
Examine the content which could be in text, image, audio, video or other format daily
Identify content that is not in compliance with requirements and flag for action
Give feedback for policies/tools/processes improvements
Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
Train other team members regarding the daily tasks whenever important and requested by the manager
Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks and  duties;
Successfully graduating the training plan attached to the position and the tasks
Work at least once every weekend as per schedule- This job will request working in a 9/7 schedule with weekend shift once a month and reviewing content that might be egregious in nature, every day

Qualifications

Minimum qualifications

Any undergraduate / Bachelor degree with 0-1 years of work experience in a reputed company
Eye for detail
Social media & Video Platforms Savvy
Demonstrated stable job tenure
Ability to perform duties objectively, devoid of inherent biases or personal beliefs
Highest level of professionalism and self-motivation

Preferred qualifications

Trust & Safety Experience – preferably content labelling and/or moderation
Neutral mind-set to digital content that needs classification & policy review
Strong emotional intelligence and resilience
Accurate and critical work attitude
Ability to think critically and make quick decisions
Enthusiastic and proactive team player
Collaborative and has a growth mindset

What can we offer?

Attractive salary
Stable job offer – employment contract.
Various trainings (initiating, soft skills).
Benefits (Private Medical Package, Meal vouchers, Access to wellness programs).  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 
 Job Process AssociatePrimary Location MY-Bandar SunwaySchedule Full-timeEducation Level Associate’s Degree/College DiplomaJob Posting Jul 28, 2022, 3:05:18 AMUnposting Date OngoingMaster Skills List OperationsJob Category Full Time