Job Title : Order Management – Senior Process Associate – Portuguese – Hybrid Bucharest-LIF007932

Location : Romania-Bucuresti

Order Management – Senior Process Associate – Portuguese – Hybrid Bucharest-LIF007932

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of Order Management –  Senior Process Associate – Portuguese – Hybrid Bucharest

Responsibilities
•    Processing orders / customer requests 
•    Booking of Orders in the ERP system
•    Handling customer requests and ensure resolution
•    Follow-up on pending items
•    Reporting
•    Offering information to customers via e-mails/phone;
•    Updating ERP regarding clients, supplies, pricing;
•    Gathering information from logistics partners and informing customers regarding availability and deliveries;
•    Creating orders (SOs) in the ERP system;
•    Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
•    Building a relation with clients and sales representatives;
•    Checking and solving potential issues between client purchase orders (PO) and system information;
•    Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
•    Preparing the relevant documents for the orders (export, transport, customs)
•    Daily monitoring the assigned orders and customer requests
•    Solving issues regarding damaged goods, shipment delayed, etc
•    Managing any issues, looking for solutions along with all the parties involved
•    Escalating any problems, delays, inconsistencies
•    Handling complaints related to logistics and return transports
•    Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Qualifications we seek in you!
Minimum qualifications
•    University graduate (Economic studies are an advantage)
•    Advanced Portuguese language level (min. C1)
•    Good English language level (min. B2)
•    Excel knowledge
•    SAP knowledge
•    OTC experience (Order Management experience is an advantage)

Preferred qualifications 
•    Good interpersonal skills
•    Previous experience in a multinational company

What can we offer? 
•    Attractive salary;
•    Stable job offers – employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobSenior Process Associate
Primary LocationRomania-Bucuresti
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingJun 6, 2022, 6:52:52 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time